Sophia E. Katz
Doylestown,PA
Summary
I am a Hospitality Major student at Johnson and Whales University eagar to apply my academic knowledge to a hands on job. I possess a solid understanding of Hospitality operation which includes front desk, and hotel relations. I work great with others or myself, great communication skills, time management, and great at making sure guest have great expierances!
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Balise Toyota
Warwick, RI
03.2023 - Current
- Participated in team meetings to discuss best practices for BDC operations.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Developed strategies to improve customer satisfaction ratings.
- Explained warranty coverage to customers as needed.
- Identified opportunities to increase revenue through cross-selling products or services.
- Upsold additional services when appropriate during customer interactions.
- Resolved customer complaints and issues in an efficient manner.
Front Desk Agent
Best Western Hotel
Franklin, MA
12.2022 - 03.2023
- Assisted with luggage handling for incoming guests.
- Resolved customer complaints promptly and courteously.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
- Verified accuracy of room rates and other charges during check-in process.
Service Porter
Thompson Lexus Doylestown
Doylestown, PA
10.2020 - 07.2021
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Ensured that all paperwork associated with servicing a vehicle was properly filed away in its corresponding folder.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
Education
Bachelor of Arts -
Johnson & Wales University
Providence, RI05-2026
High School Diploma -
Central Bucks Highschool East
Doylestown, PA06-2021
Skills
- Appointment Scheduling
- Outbound Calling
- Problem-solving abilities
- Reliability
- Multitasking
- Time management abilities
- Microsoft Office
Timeline
BDC Service Representative
Balise Toyota
03.2023 - Current
Front Desk Agent
Best Western Hotel
12.2022 - 03.2023
Service Porter
Thompson Lexus Doylestown
10.2020 - 07.2021
Bachelor of Arts -
Johnson & Wales University
High School Diploma -
Central Bucks Highschool East
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