Alexis Sevilla
Chula Vista,CA
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
Human Services Specialist
County of San Diego Health & Human Services Agency
San Diego, CA
10.2023 - Current
- Attended meetings and participated in staff development training activities.
- Maintained accurate documentation in accordance with agency standards and policies.
- Performed initial assessments of clients to determine eligibility for services and resources.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Prepared or maintained employment records using human resources management system software.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Handled processing of client applications and followed confidentiality procedures to keep data safe.
- Obtained income, asset and financial information to determine program eligibility.
- Took part in staff trainings, workshops, and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
- Responded to calls per day, providing assistance through active listening and effective communication skills.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Billing Specialist
American Medical Response
San Diego, USA
12.2021 - 10.2023
- Review the items in the queue for clarity of patient demographics, billing information, supporting documentation, and information surrounding the patient encounter prior to unit dispatch
- Work closely with billing personnel as well to improve quality of data gathering relating to pre-billing authorizations
- Assist patients with appeals to their insurance when claims are denied
- Search, as applicable or in addition to the Pre-Billing Specialist’s system, the Jaguar billing system for pre-existing account
- Provide mechanism to update the account or create a new account as necessary
- Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue
- Convey an attitude of intolerance for unprofessional behavior
- Develop and sustain excellent working relationships with colleagues (e.g., Operations, PBS, Business Development, IT and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies
- Adhere to all company policies and procedures
- Complete other duties as assigned
Bilingual Clerical (Immigration)
MAAC Project
Chula Vista, USA
08.2016 - 12.2018
- First contact with participant enrolled or interested in the immigration services program
- Maintains and provides initial intake of participants in the Efforts to Outcomes (ETO) database
- Schedules appointments with potential and current participants
- Basic clerical duties, such as answering phones, filing, faxing, and emailing
- Interviewed participant for their immigration application
Education
General Education -
Southwestern College
Chula Vista, CAGeneral Education Diploma -
Chula Vista Adult School
Chula Vista, CASkills
- Bilingual (English/Spanish)
- Excellent Customer Service
- Excellent Communication Skills
- Efforts to Outcomes (ETO)
- Teamwork
- Adaptability
- Time management
- Customer service
- Conflict resolution
- Eligibility requirements
References
- Jazmin Flores, Former Coworker, (619) 948-8919
- Jose Castillo, Former Coworker, (619) 664-5588
Timeline
Human Services Specialist
County of San Diego Health & Human Services Agency
10.2023 - Current
Billing Specialist
American Medical Response
12.2021 - 10.2023
Bilingual Clerical (Immigration)
MAAC Project
08.2016 - 12.2018
General Education -
Southwestern College
General Education Diploma -
Chula Vista Adult School