Eduardo Martinez

As a Human Services Specialist:

• Interviewing customers for determination of eligibility based on application of the rules and regulations that govern the applied for programs

• Computing and ensuring the accuracy of benefits issued

• Processing cases accurately and timely

• Granting or denying cases when appropriate, and in a timely manner

• Interacting with all automated systems

• Compiling and submitting accurate statistical and intake log data

• Maintaining and reviewing Cal SAWS tasks in a timely manner

• Providing quality customer service to both internal and external customers

• Accurate and timely case management, case comments, and contact to customers

• Determining eligibility for benefits, meeting mandated deadlines in compliance with program rules and regulations, conducting case reviews to fully process each case

• Contact public through written communication and phone interviews

• Preparing documents for imaging and ensuring documents are imaged right away

• Retrieving and interpreting computer data from various systems interfacing with Cal SAWS to include MEDS, Cal HEERS, and Hyland and CERSM/CARA

• Processing Supervisor Case Review (SCR) corrections, resolving Review Customer Case (RCCs) assignments, and responding to fraud referrals responses via the B-Link system

• Processing all Cal SAWS case alerts, MEDS alerts, and IEVS reports.

• Clarifying information with customers and reviewing documents for accuracy and authenticity

• Stay current with all mandated trainings which include Learning Management System (LMS), attendance to Section

· Meetings, program review meetings, and other assigned trainings in preparation for operational implementations

As Human Services Specialist (HSS) Training Advisor (TA):

Teaching/coaching/guiding new HSS trainees through all the above bullet points of an HSS, along with:

· Reviewing of all daily assigned intakes, workflow reviews, Verification Check Lists (VCL) checks, and case comment review/posted for the trainees.

· Reviewing trainees case comments and providing feedback to aim for 100% accuracy.

· Reviewing VCLs to ensure that the trainees are filing them out correctly and get mailed out timely.

· Assisting trainees with understanding Program Guide and answering/clarifying any questions.

· Keeping an up to date log of the trainees intakes, to ensure case comments, VCLs and case dispositions get tracked correctly.

· Assisting trainees with reviewing and troubleshooting EDBC results for correct benefits and aid codes.

· Providing weekly powerpoint presentations to the trainees on important program topics.

· Daily communication with the Unit Supervisor on HSS trainees progress

Responsible for performing a myriad of services in support of our clients (Marine Corps), projects and programs with an emphasis on supply chain support. Establishing and maintaining integrated logistics support capable of sustaining fleet operations and maintenance throughout the life cycle of its SUAS systems and components. Inventory management through our COLTS computer software, in addition to performing work orders and creating, receiving & tracking shipments. Active Secret Clearance.

• Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Coordinated team members with focus on productivity, efficiency, and enhancing customer experience
• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
• Effectively scheduled and allocated assigned team in alignment with operational and customer needs
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
• Managing Budget And Keeping Costs Under Control
• Effectively scheduled and distributed work assignments in alignment with operational and customer needs
• Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies