Alexis Shearstone
HVAC Service Coordinator
Tampa
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced with coordinating and managing service operations to ensure optimal performance at a high-volume repair company. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
10
10
years of professional experience
Work History
HVAC Service Coordinator
Caldeco Mechanical Services, Inc
08.2021 - Current
- Served as a primary point of contact for a high volume of clients, addressing inquiries, providing updates, and ensuring overall satisfaction with the services provided.
- Managed and coordinated service teams to achieve the successful completion of service calls and goals.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Established rapport with customers through clear communication about service needs, timelines for completion, and potential costs involved in the repair process.
- Coordinated routine maintenance visits for over 200 commercial accounts.
Bakery Manager
Winn-Dixie
01.2018 - 08.2021
- Managed all baking operations professionally and handled all problems confidently.
- Maintained cleanliness and hygiene in bakery premises.
- Established performance goals and empowered bakers to exceed targets.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Bakery Production Worker
Publix
08.2015 - 01.2018
- Interacted with customers over the phone and in person to make sure all their needs are met while maintaining a high level of professionalism and ownership of the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT10-2026
High School Diploma - undefined
Central High School
Corinth, ME06.2015
Skills
- Dispatching Field Personnel
- Parts and Repair Coordination
- Warranty Processing
- Dispatching Software (DOS Systems & Service Titan)
- Individualized Commercial Service Agreements
- Building Repair Quotes
- Department Management
- Route Optimization
Timeline
HVAC Service Coordinator
Caldeco Mechanical Services, Inc
08.2021 - Current
Bakery Manager
Winn-Dixie
01.2018 - 08.2021
Bakery Production Worker
Publix
08.2015 - 01.2018
High School Diploma - undefined
Central High School
Bachelor of Science - Human Resource Management
Western Governors University
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