Alexis Shepherd
Chattanooga,TN
Summary
Dynamic barista with proven expertise at Starbucks, delivering exceptional customer service and crafting high-quality beverages. Skilled in technical espresso bar operations and fostering a welcoming atmosphere through kindness and compassion. Recognized for effectively managing time during peak hours, enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
701 Signal Mountain Rd Chattanooga Tn
06.2025 - Current
- Prepared and served high-quality beverages in a fast-paced environment.
- Operated espresso machines and blenders to create customized orders.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections, providing product knowledge and recommendations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Starbucks
875 Nashville Pike Gallatin TN 37066
11.2023 - 07.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Operated point-of-sale systems accurately and efficiently during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Sales Associate
Publix
1931 Long Hollow Pike Gallatin Tn 37066
09.2022 - 11.2023
- Assisted customers with product selection, providing exceptional service and enhancing shopping experience.
- Maintained accurate inventory levels, ensuring stock availability and minimizing discrepancies.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to achieve sales goals and improve store performance.
Education
Cosmetology License -
Brillare
5600 Brainerd Rd E-4, Chattanooga, TN 37411High School Diploma -
Mount Juliet High School
Mount Juliet, TNSkills
-kindness and compassion to customers and coworkers
- technical espresso bar skills
-strategic skills
Timeline
Barista
Starbucks
06.2025 - Current
Barista
Starbucks
11.2023 - 07.2024
Sales Associate
Publix
09.2022 - 11.2023
Cosmetology License -
Brillare
High School Diploma -
Mount Juliet High School