Alexis Smith
St. Petersburg,FL
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Highly skilled in managing employees through entire hiring, training and scheduling areas. Skilled in budget management to reduce costs and maximize profits.
Overview
12
12
years of professional experience
Work History
Beverage Director
Sonata Restaurant
08.2023 - Current
- Increased beverage sales by developing and implementing innovative marketing strategies.
- Enhanced customer satisfaction with unique and creative drink menus tailored to individual preferences.
- Collaborated with chefs to design food pairings for specialty cocktails, enhancing guest experience.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
Bartender
Treasure Island Yacht Club
05.2012 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Lead Server
Birch & Vine
03.2019 - 08.2023
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Dining Room Supervisor
Treasure Island Yacht Club
09.2015 - 02.2020
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Developed data entry policies and procedures in compliance with company standards.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
Education
Associate of Arts - Hospitality Management
St. Petersburg College
Clearwater, FL05.2016
Skills
- Operations Management
- Time Management
- Interpersonal Skills
- Creative Cocktail Design
- Extensive Wine Knowledge
- Reporting Capabilities
- Management Interaction
- Microsoft Office
- Business Writing
Timeline
Beverage Director
Sonata Restaurant
08.2023 - Current
Lead Server
Birch & Vine
03.2019 - 08.2023
Dining Room Supervisor
Treasure Island Yacht Club
09.2015 - 02.2020
Bartender
Treasure Island Yacht Club
05.2012 - 08.2023
Associate of Arts - Hospitality Management
St. Petersburg College