Michael Davis
Restaurant Managment
Brewer,ME
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Beverage Director
Salinity Restaurant Group
Bar Harbor, Maine
08.2017 - Current
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Planned service for special events by developing drink lists and inventories.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed and scheduled bartenders and drink servers.
- Held beverage area and workers to high standard of cleanliness and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Purchased beverage stock and handled all inventory needs.
- Limited portion sizes and used garnishes to control food costs.
- Managed all day-to-day operations within budgeted guidelines.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Designed beverage menus.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
General Manager
Amato's
Bangor, Maine
04.2011 - 02.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Introduced new methods, practices and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee evaluations and contract details.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
Education
High School Diploma -
Orono High School
08.2003 - 05.2007
Skills
Cost Control
Food/Beverage sales specialist
Customer service background
Product Marketing
Marketing
POS software proficiency
Recipes and menu planning
Workflow planning
Cost controls
Scheduling
Effective leader
Operations management
Consistently meet goals
Sales expertise
Business Development
Efficient multi-tasker
Project Management
Deadline-oriented
Coaching and mentoring
Verbal and written communication
Relationship building
Staff training/development
Timeline
Beverage Director
Salinity Restaurant Group
08.2017 - Current
General Manager
Amato's
04.2011 - 02.2017
High School Diploma -
Orono High School
08.2003 - 05.2007