Alexis Smith
Embassy Suites
South Bend,IN
6
years of professional experience
Dynamic hospitality professional with extensive experience at Embassy Suites, excelling in guest relations and complaint handling. Proven track record of enhancing service standards and optimizing team performance. Skilled in problem-solving and inventory management, driving initiatives that significantly improved guest satisfaction and operational efficiency.
Work History
Front Desk Guest Service Agent
1 Year 1 Month- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservations in property management system.
- Assisted guests with concierge services, including local recommendations and transportation arrangements.
Assistant General Manager
3 Months- Assisted in daily operations to ensure seamless guest experiences and high satisfaction ratings.
- Coordinated staff schedules and training activities to optimize team performance and service delivery.
- Implemented inventory management systems to track supplies and reduce waste effectively.
- Collaborated with department heads to develop strategies for enhancing hotel occupancy rates and revenue growth.
- Analyzed guest feedback to identify areas for improvement, driving initiatives that elevated service standards.
- Motivated, trained, and disciplined employees to maximize performance.
Front Desk Agent
3 Years 5 Months- Managed guest check-in and check-out processes efficiently.
- Assisted guests with inquiries, providing accurate information about hotel services.
- Coordinated room assignments and maintained up-to-date reservation records.
- Handled guest complaints professionally, ensuring satisfaction and retention.
Education
High School Diploma
Skills
Guest relations
Complaint handling
Patience and tolerance
Problem-solving skills
Timeline
Front Desk Guest Service Agent
Embassy Suites
08.2025 - CurrentRead More
Assistant General Manager
Baymont Inn & Suit Hotel
11.2023 - 02.2024Read More
Front Desk Agent
Microtel Hotel
06.2020 - 11.2023Read More
Northridge High School
High School Diploma
Read More