Alexis Sostre
Orange City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Unit Secretary-Monitor Tech
Advent Health
Orange City, FL
09.2021 - Current
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Monitored heart rates and rhythms of cardiac patients and informed nurses of changes with patients' heart rate or rhythm.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
Customer Service Lead
Concentrix
Lake Mary, FL
09.2020 - 09.2021
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
Shift Leader
Walgreens
Sanford, FL
10.2018 - 09.2020
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies, including payroll.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory supplies to keep location well stocked.
- Prepared shift summary reports for supervisor.
- Actively participated in customer appreciation events on behalf of the company, strengthening brand awareness within the local area.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2022
Skills
- Professionalism
- Data Entry
- Documentation and Recordkeeping
- Administrative Support
- Organizational Skills
- Customer Service
Timeline
Medical Unit Secretary-Monitor Tech
Advent Health
09.2021 - Current
Customer Service Lead
Concentrix
09.2020 - 09.2021
Shift Leader
Walgreens
10.2018 - 09.2020
Associate of Arts -
Daytona State College