Alexis Straughter
Monroe,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at
identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
GC Services
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change
Healthcare Customer Service Representative
CDF
Remote
07.2023 - 11.2025
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts
Skills
- Insurance verification
- Patient confidentiality
- Record maintenance
- EHR management
- Follow-up skills
- Appointment scheduling
- Stress tolerance
- Strong interpersonal skills
- Medical terminology
Timeline
Healthcare Customer Service Representative
CDF
07.2023 - 11.2025
Customer Service Representative
GC Services