Alexis Streb
Kingwood,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Los Cucos Mexican Cafe
Nacogdoches, TX
07.2018 - 10.2019
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
Customer Service Representative
Lake Houston YMCA
Kingwood, TX
12.2022 - 09.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
M.Ed -
Liberty University
Lynchburg, VA03-2021
Bachelor of Science -
Stephen F Austin State University
Nacogdoches, TX08-2019
Skills
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Menu Memorization
- Health codes compliance
- Suggestive Selling
- Service-oriented mindset
- Marketing and sales experience
Timeline
Customer Service Representative
Lake Houston YMCA
12.2022 - 09.2024
Server
Los Cucos Mexican Cafe
07.2018 - 10.2019
M.Ed -
Liberty University
Bachelor of Science -
Stephen F Austin State University
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