Alexis Streeter
Vestavia Hills,AL
Summary
Experienced customer service professional with 15 years of expertise in public facing roles, including extensive work within a housing authority. Proven ability assist diverse populations, resolve complex issues, maintain compliance with policies and regulations, and deliver accurate, compassionate service, Skilled in case management support, documentation, cross department collaboration while maintaining confidentiality and professionalism.
Overview
18
18
years of professional experience
Work History
Legal Administrative Specialist
Social Security Administration, SSA
04.2015 - Current
- Managed case files and documentation to ensure compliance with federal regulations.
- Coordinated communication between clients and legal teams to facilitate timely case resolutions.
- Streamlined administrative processes, improving workflow efficiency within the office.
- Conducted research on legal precedents to support case preparation and decision-making.
- Trained new staff on office procedures and best practices for document handling.
- Developed templates for legal documents, enhancing consistency and accuracy across submissions.
- Managed case files and documentation for Social Security claims, ensuring compliance with regulatory standards.
- Coordinated communication between clients and legal teams, facilitating efficient resolution of inquiries and issues.
Phone Banker
Wells Fargo
11.2011 - 03.2015
- Navigated customer inquiries and resolved issues efficiently across various banking products.
- Educated clients on account services, enhancing overall customer satisfaction and retention.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Collaborated with team members to streamline workflows and improve service delivery speed.
- Led initiatives to enhance call center performance metrics, driving consistent quality assurance outcomes.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
Interim Housing Specialist
Housing Authority of the Birmingham District
03.2008 - 05.2011
- Facilitated housing applications and ensured compliance with federal regulations.
- Coordinated outreach programs to educate community members on available housing resources.
- Assessed client needs and developed personalized housing plans to enhance living situations.
- Streamlined intake processes, improving efficiency in application reviews and approvals.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Helped clients find permanent or temporary housing.
File Clerk
Housing Authority of the Birmingham District
01.2008 - 03.2008
- Organized and maintained physical and electronic filing systems for efficient document retrieval.
- Processed incoming documents, ensuring accurate categorization and timely distribution to relevant departments.
- Implemented improved filing procedures that enhanced workflow efficiency and reduced errors.
- Trained new staff on filing protocols and best practices to maintain consistency across operations.
- Conducted regular audits of files to ensure compliance with organizational policies and regulations.
- Collaborated with team members to streamline document management processes, improving overall productivity.
- Assisted in the development of digital filing initiatives, transitioning from paper-based systems to electronic formats.
- Managed confidential information with discretion, upholding privacy standards within file management practices.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Education
J.D. - Law
Miles Law School
Fairfield, Al05-2029
Bachelor of Arts - Political Science
Miles College
Fairfield, Alabama, AL07-2007
Master of Arts - Public Administration
Strayer University
Birmingham, AL05-2014
Skills
- Court filings
- Office administration
- Legal document preparation
- Legal research
- File management
- Typing speed
- Document drafting
- Dispute resolution
- Teamwork
- Problem-solving
- Time management
- Efficient multi-tasker
Timeline
Legal Administrative Specialist
Social Security Administration, SSA
04.2015 - Current
Phone Banker
Wells Fargo
11.2011 - 03.2015
Interim Housing Specialist
Housing Authority of the Birmingham District
03.2008 - 05.2011
File Clerk
Housing Authority of the Birmingham District
01.2008 - 03.2008
J.D. - Law
Miles Law School
Bachelor of Arts - Political Science
Miles College
Master of Arts - Public Administration
Strayer University