Alexis Sylvia
Wareham,MA
Summary
Results-driven professional focused on delivering exceptional support for customer and patient needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, and sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Spearmint Rhino
08.2022 - 04.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
CNA
Royal Nursing Home
09.2017 - 11.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Cleaning Business
Myself
01.2020 - 05.2022
- Established strong customer relationships through excellent communication and attentive service.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Server
Longhorn
03.2018 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Nursing
Bristol Community College
Fall River, MAHigh School Diploma -
Wareham Senior High School
Wareham, MA06.2018
Skills
- Basic accounting
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Suggestive Selling
- Hospitality service expertise
- Patient Care
- Maintaining confidentiality
- Basic Life Support
- Patient Relations
- Safe Food Handling
- Sales expertise
- Sales Techniques
Certification
Tip Certified
CPR Certified
Timeline
Bartender
Spearmint Rhino
08.2022 - 04.2023
Cleaning Business
Myself
01.2020 - 05.2022
Server
Longhorn
03.2018 - 06.2021
CNA
Royal Nursing Home
09.2017 - 11.2022
No Degree - Nursing
Bristol Community College
High School Diploma -
Wareham Senior High School