MICHELLE CHARLES
Chicago,IL
Summary
Leadership Time Management Communication Team Worker Problem Solving Operating a cash register
Dynamic bartender with proven expertise in customer service and cocktail crafting, ensuring a welcoming atmosphere and engaging customer experiences.
Overview
23
23
years of professional experience
Work History
Bartender
Reynolds Lounge
Chicago, Illinois
08.2019 - Current
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Checked identification of customers to verify age requirements needed for purchase.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Crafted cocktails and mixed drinks according to established recipes and customer preferences.
- Provided excellent customer service, ensuring a friendly and welcoming atmosphere.
- Maintained cleanliness of the bar area, including tools, glasses, and equipment.
- Trained new bartenders on procedures, drink preparation, and customer engagement techniques.
- Engaged with customers to build rapport and enhance their overall experience at the lounge.
- Handled cash transactions accurately while processing payments for drinks served.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Specialist
Microsoft
01.2003 - Current
Process Server
ABC Legal Services
09.2022 - 12.2024
- The process server's principal job is to deliver or 'serve' legal documents to a defendant or person involved in a court case.
- Provide various other services such as filing court papers and document retrieval.
- Print out documents, when jobs are assigned.
- Drive to each individual home.
- Mail or post documents depending on if you can serve the defendant.
- Served legal documents to individuals and businesses efficiently.
- Maintained accurate records of service attempts and completed deliveries.
- Coordinated with law enforcement for secure document delivery when necessary.
- Prepared detailed reports on service activities for management review.
Driver
MV Transportation
12.2018 - 08.2019
- Assisted clients in safely boarding and exiting the vehicle (e.g. Wheelchair and scooter assisted, safety requirements and carrying small belongings).
- Ensured and maintained safe driving techniques to manage time arrivals for individuals according to company policy.
- Maintained positive relationship with clients and team members.
- Utilized local road knowledge and GPS software to map routes and specific locations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Dispatched drivers to meet daily delivery needs for company customers.
Teacher
KID Group
03.2017 - 11.2018
- Read and understand the curriculum and lesson for the day.
- Manage student's behavior and classroom instruction is handled according to school policies and respect is promoted.
- Take necessary action and reasonable actions to ensure the safety of students, materials and school equipment.
- Interact with the children, play games, and help with homework.
Substitute Teacher
ChildCare Careers
03.2016 - 03.2017
- Read and understand the curriculum and lesson for the day.
- Manage student's behavior and classroom instruction is handled according to school policies and respect is promoted.
- Take necessary action and reasonable actions to ensure the safety of students, materials and school equipment.
- Interact with the children, play games, and help with homework.
Security Professional
Securitas
03.2015 - 08.2015
- Patrol industrial and commercial premises to prevent and detect sign of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances.
- Monitor and authorize entrance and departure of employees, visitors, and other person to guard against theft.
- Handled multiple orders at once, organizing and prioritizing orders as they were received.
Customer Service Manager
Wal-Mart Watch
02.2011 - 08.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assisted in the hiring, evaluating, and coaching of other associates.
- Opened and Closed store on a weekly basis.
- Handled multiple orders at once, organizing and prioritizing orders as they were received.
Desk Clerk
Suite 66
06.2010 - 09.2010
- Answer multi line switchboard in a professional manner.
- Transferred calls, paged employees and took accurate detailed messages for voice and manual system.
- Clerical duties: filing and making copies.
- Check guest in and Out.
- Processed a high volume of transactions in cash, checks and credit card sales.
- Balanced cash drawer at the end of the shift.
- Handled multiple orders at once, organizing and prioritizing orders as they were received.
Enumerator
U.S. Census Bureau
04.2010 - 07.2010
- Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
- Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
- Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
Education
High school diploma - Business Administration
Paul Simon Chicago Job Corps
Associates Degree - Finance and Business
Paul Simon Chicago Job Corps
Some College (No Degree) -
Strayer University
Chicago, ILSkills
- Accounting
- Cashier
- Clerical
- Coaching
- Credit
- Customer relations
- Customer service
- Delivery
- Inventory management
- Cocktail crafting
- POS system operation
- Customer engagement
- Cash handling
- Team communication
- Conflict resolution
- Time management
- Employee training
- Report preparation
- Safety compliance
- Workflow optimization
- Relationship building
- Glassware management
- Hospitality service expertise
- Craft cocktail preparation
- Excellent judgment
- Suggestive selling
- Point of sale systems
- Bar operations management
- Outgoing personality
- Able to stand [number] hours
- Alcohol awareness
- Responsible alcohol service
- New hire training
- Organizational growth
- Cash register operation
- Strong multitasking
- Marketing and sales experience
- Bar equipment use
- Drink preparation techniques
- Cleanliness and hygiene
- Preparing garnishes
- Beverage preparation
- Memory retention
- Professional appearance
- Team player attitude
- Engaging personality
- Health codes compliance
- Safe service compliance
- Maintaining a clean bar
- Handling difficult customers
- Clear and effective communication
- Menu memorization
- Customer service expertise
- Mixology
- Team training and development
- Basic accounting
- Payment processing
- Hospitality and accommodation
- Cash and credit transactions
- Complex Problem-solving
- Patience and tolerance
Timeline
Process Server
ABC Legal Services
09.2022 - 12.2024
Bartender
Reynolds Lounge
08.2019 - Current
Driver
MV Transportation
12.2018 - 08.2019
Teacher
KID Group
03.2017 - 11.2018
Substitute Teacher
ChildCare Careers
03.2016 - 03.2017
Security Professional
Securitas
03.2015 - 08.2015
Customer Service Manager
Wal-Mart Watch
02.2011 - 08.2014
Desk Clerk
Suite 66
06.2010 - 09.2010
Enumerator
U.S. Census Bureau
04.2010 - 07.2010
Specialist
Microsoft
01.2003 - Current
High school diploma - Business Administration
Paul Simon Chicago Job Corps
Associates Degree - Finance and Business
Paul Simon Chicago Job Corps
Some College (No Degree) -
Strayer University