Alexis Taylor
Saint Louis,MO
Summary
Experienced Customer Care Supervisor with a proven track record of delivering excellent performance in various customer support supervisory roles. Skilled at guiding and mentoring team members to provide exceptional service and boosting team morale through effective communication and positive performance feedback. Proficient in resolving customer dissatisfaction and adept at managing multiple priorities to consistently achieve superior results.
Overview
6
6
years of professional experience
Work History
Customer Care Supervisor
Paratransit Bi-state Development
05.2021 - Current
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
Customer Care Specialist
Chesapeake Urology
01.2019 - 04.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Verified accuracy of customer account information and updated when necessary.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Nursing Student Intern
The Rehabilitation Institute of St. Louis
08.2018 - 07.2019
- Gained valuable experience working with diverse populations, including geriatric, pediatric, and surgical patients across various clinical settings.
- Strengthened patient rapport by actively listening to concerns and providing empathetic support during difficult moments.
- Assisted in the implementation of personalized care plans for patients, resulting in a higher quality of care and satisfaction.
- Provided emotional support for patients and families, aiding in the overall well-being of each individual during their hospital stay.
- Collaborated with preceptor in coordinating daily assignments, ensuring smooth workflow and effective time management.
- Developed practical skills such as wound care management, IV insertion, catheterization procedures through hands-on training under supervision from registered nurses.
Education
Associate of Science - Nursing AAS
Saint Louis Community College
Saint Louis, MO 05.2027
High School Diploma -
North Technical High
Saint Louis, MO 05.2012
Skills
- Operations Management
- Policy Implementation
- Performance Improvement
- Staff Oversight
- Customer Relations
- Training and mentoring
- Effective Communication
- Written Communication
- Employee Relations
- Health and safety compliance
- Medical terminology
- Hiring and Onboarding
Timeline
Customer Care Supervisor
Paratransit Bi-state Development
05.2021 - Current
Customer Care Specialist
Chesapeake Urology
01.2019 - 04.2021
Nursing Student Intern
The Rehabilitation Institute of St. Louis
08.2018 - 07.2019
Associate of Science - Nursing AAS
Saint Louis Community College
High School Diploma -
North Technical High
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