Alexis Taylor
Southfield,MI
Summary
Experienced operations manager with a strong focus on maintaining secure environments and ensuring the safety of assets and personnel. Proficient in deescalation tactics while managing access control, conducting thorough patrols, and swiftly resolving security incidents. Demonstrates expertise in surveillance and risk assessment, offering a solid foundation for maintaining a secure work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
Battle Tested Security LLC
09.2021 - Current
- Managed scheduling operations for multiple clients spread around the Metro Detroit area delegating tasks appropriately to ensure smooth functioning of the event.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Mentored over 80 new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Streamlined operations by implementing efficient workflow processes and procedures.
Process Assistant Lead
Amazon
10.2018 - Current
- Thoroughly trained over 100 associates by using guidelines established and experience to create expectations for processing and the work environment.
- Held associates accountable to safety, quality, and productivity performance.
- Successfully troubleshooting to solve problems that arise in the operation related to service and staff.
- Prioritizing daily and monthly production goals to meet and exceed team targets to ensure revenue goals are met.
- Processed a range of documentation and entered information into databases.
Childcare Associate
Kids In Motion
03.2017 - 04.2018
- Proficiently managed and cared for children by setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys.
- Helped prepare preschool-aged children for kindergarten by teaching basic concepts such as alphabet, numbers, and shapes for 8 to 15 children at a time.
- Provided excellent care of children ages 6mo -11 years.
- Implemented engaging and educational entertainment for the children.
- Ensured children were safe during activities and throughout the day.
Beauty Advisor
Ulta Beauty
03.2017 - 04.2018
- Listened to concerns of customers to resolve issues and concerns they may have had.
- Offered knowledgeable advice on products based on desired customer result.
- Conducted inventories for 2 stores to initiate and place shipment orders, increasing sale productivity.
- Built enticing displays to increase sales of featured products.
Cashier
Five Guys
08.2015 - 08.2016
- Smiled, greeted, and thanked 100+ customers every shift with a positive attitude.
- Processed customers orders, and performed general cleaning duties.
- Provided feedback to management on all products, inventory losses, scanning errors, and general issues.
Education
BBA - Business Management
Henry Ford College
Dearborn, MI05-2026
High School Diploma -
Southfield High School
Southfield, MI06.2015
Skills
- Problem-Solving
- Customer Relations
- Scheduling Coordination
- Crowd Control
- Conflict De-escalation
- Hiring and Onboarding
- Staff Management
- Training and Mentoring
Accomplishments
- Successfully collaborated with state police in several weather evacuations of 25,000 in Miami , FL during Tortuga Music Festival
- Operated and staffed 7 venue sites simentaneously in the metro Detroit area
- Supervised and mitigated issues from festivals such as Electric Forest, Faster Horses, and Elements Music Festival
Timeline
Assistant Manager of Operations
Battle Tested Security LLC
09.2021 - Current
Process Assistant Lead
Amazon
10.2018 - Current
Childcare Associate
Kids In Motion
03.2017 - 04.2018
Beauty Advisor
Ulta Beauty
03.2017 - 04.2018
Cashier
Five Guys
08.2015 - 08.2016
BBA - Business Management
Henry Ford College
High School Diploma -
Southfield High School
Similar Profiles
Nicole DicksonNicole Dickson
Security Supervisor at Premier SecuritySecurity Supervisor at Premier Security
Henry Stevenson IVHenry Stevenson IV
Security Gaurd at Battle Tested SecuritySecurity Gaurd at Battle Tested Security
Brandon KlingBrandon Kling
Operations Supervisor at Battle Tested SecurityOperations Supervisor at Battle Tested Security