Sara Young
Rockville,CT
Summary
Dynamic operations management professional with a proven track record of driving productivity and efficient task completion across bio-pharmaceutical, healthcare, customer service, and sales environments. Expertise in strategic planning, team leadership, and operational improvement, with a strong focus on scheduling, timekeeping, onboarding, and performance enhancement. Adept at fostering high-performing teams and improving processes to achieve organizational objectives. Excellent communication and problem-solving skills, complemented by proficiency in Microsoft Excel, Word, PowerPoint, and Power BI for data analysis and reporting. Experienced in utilizing TrackWise for compliance and quality management, enhancing project efficiency, and supporting organizational goals. Committed to delivering exceptional operational results and elevating workforce performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager of Operations
Takeda Pharmaceuticals North America
West Springfield, Massachusetts
12.2022 - Current
- Skilled operations professional with extensive experience in managing daily workflows and staff assignments.
- Proficient in coordinating training sessions to enhance team capabilities.
- Adept at facilitating interdepartmental communication for operational alignment.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Demonstrated ability to support inventory management and supervise daily operations.
- Managed scheduling and payroll while ensuring compliance with safety regulations and company policies.
- Effectively resolved conflicts and collaborated with management on strategic business plans.
- Experienced in recruiting, training, and mentoring new employees.
- Maintained high standards of quality and consistency in all operational processes.
- Monitored attendance and punctuality of staff across multiple shifts.
- Recorded hours worked for payroll processing and verification.
- Managed timekeeping systems to ensure accurate data entry and reporting.
- Assisted in training new employees on timekeeping procedures and policies.
- Audited time records for discrepancies and resolved issues promptly.
- Collaborated with HR to address employee time-related inquiries effectively.
- Implemented best practices for maintaining compliance with labor regulations.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Entered employee records, time cards, and miscellaneous deductions for payroll.
- Responded promptly to inquiries from both internal customers and external customers.
- Reconciled invoices from third-party vendors related to payroll services provided by outside agencies.
- Compiled payroll data from timesheets, leave requests, expense reports and other documents.
- Prepared monthly reports of labor costs for management review.
- Managed inventory levels using advanced tracking systems to prevent shortages.
- Oversaw scheduling of staff to optimize resource allocation and coverage.
- Analyzed operational procedures to recommend process improvements and best practices.
- Supported project management efforts by organizing timelines and resource requirements.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Participated in outreach efforts by attending health fairs, participating in panel discussions at conferences, presenting at parent meetings.
- Evaluated effectiveness of current methods used for capturing, sorting, organizing, analyzing, and presenting collected data.
- Facilitated decision-making meetings with admissions committee, presenting candidate files for review.
- Analyzed performance data to identify areas for process improvement.
- Led team meetings to discuss objectives and address concerns promptly.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
- Analyzed center performance metrics to identify trends and areas for improvement.
Center Supervisor
CSL Plasma
South Portland, Maine
02.2020 - 06.2022
- Supervised daily operations and ensured compliance with safety protocols.
- Trained staff on plasma donation procedures and customer service excellence.
- Managed inventory levels and ordered supplies to maintain efficient operations.
- Developed training materials to enhance staff performance and knowledge retention.
- Implemented process improvements to increase efficiency in center activities.
- Fostered a positive work environment through team-building activities and recognition programs.
- Resolved customer complaints in an efficient manner while maintaining excellent customer relations.
- Monitored customer service levels, resolving complaints promptly and professionally.
- Conducted daily meetings with staff to review performance goals and objectives.
- Resolved conflicts among team members in a timely manner using effective communication skills.
- Implemented new operational procedures, increasing efficiency.
- Trained and mentored staff on safety and compliance protocols.
- Supervised daily operations in a fast-paced plasma donation center.
- Ensured adherence to quality standards in plasma collection processes.
- Facilitated communication between staff and upper management regarding issues.
- Implemented training programs to improve staff performance and knowledge.
- Monitored donor experience to maintain high service standards at the center.
- Maintained accurate records of attendance, payroll data, inventory information.
- Developed and implemented policies and procedures for center operations.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Inspected equipment regularly for proper functioning and safety hazards before use by staff or customers.
- Managed inventory of supplies and equipment for operational efficiency.
Assistant Restaurant Manager
Wendy's
Scarborough, Maine
04.2018 - 02.2020
- Supervised daily operations to ensure efficient workflow.
- Managed inventory levels and ordered supplies as needed.
- Assisted in scheduling shifts to optimize labor efficiency.
- Conducted performance reviews and provided constructive feedback to staff.
- Resolved customer complaints to maintain high satisfaction levels.
- Coordinated with team members to uphold cleanliness and safety protocols.
- Managed cash register operations including deposits and reconciling discrepancies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Recorded employee hours accurately for payroll processing.
- Verified timecards to ensure compliance with company policies.
- Coordinated scheduling to optimize workforce efficiency.
- Conducted regular audits of cash registers to ensure compliance with company policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Established company policies regarding management of daily cash totals and security during busy times.
- Analyzed and reconciled discrepancies in cash balances.
- Worked with auditors to consistently comply with federal regulations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Manager-Sales
Zumiez
Meriden, CT
01.2017 - 04.2018
- Managed customer service team to enhance client satisfaction and engagement.
- Led team to improve operational workflows and enhance productivity.
- Oversaw scheduling and resource allocation for efficient project execution.
- Conducted performance evaluations to ensure team accountability and growth.
- Managed budget planning and cost control initiatives across projects.
- Facilitated regular team meetings to align goals and foster collaboration.
- Resolved employee conflicts through effective mediation techniques and support.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Trained and mentored new sales representatives to enhance team performance.
- Analyzed market trends to identify opportunities for product positioning.
- Collaborated with marketing teams to align promotional campaigns with sales goals.
- Conducted regular performance reviews and provided constructive feedback to staff.
- Established strong relationships with key clients to foster loyalty and retention.
Customer Service Sales Assistant
Zumiez
Meriden, Connecticut
02.2014 - 12.2016
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained store presentation by arranging merchandise displays according to brand standards.
- Resolved customer complaints regarding sales and service.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified opportunities to upsell additional products or services.
- Generated reports on sales performance metrics for management review.
Education
Associate of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH 10.2025 - 11.2025
Certified Machine Technician -
Fresenius Kabi
01.2023 - 02.2023
Orville H Platt High School
Meriden, CTCPR/AED -
American Red Cross
Phlebotomy/EKG - Certified Healthcare Professional
Northeast Technical Institute
Scarborough, MERegulatory Affairs
Biolife University
HR Management
Biolife University
Compliance And Risk Management
Biolife University
Skills
- Payroll administration
- Inventory management
- Machine operation
- Process improvement
- Policy enforcement
- Logistics coordination
- Budget tracking
- New employee hiring
- Staff training and development
- Logistics planning
- Business forecasting
- Cost analysis and savings
- Business development
- Performance analysis
- Scheduling coordination
- Training and mentoring
- Performance tracking
- Networking
- Time management
- Problem-solving
- Training & Development
- Regulatory compliance
- Risk assessment
- KPI tracking
- Troubleshooting and problem solving
- Data management
- Customer relationship management (CRM)
- Planning and implementation
- Process flows
- Market research, forecasting, and analysis
- Solutions development
- Multi-unit operations management
- Cross-functional communication
- Software proficiency
- Employee onboarding
- Contract negotiation
- Personnel recruitment
- Staff management
- Records management
- Legal compliance
- Orientation preparation
- Compensation and benefits
- HR policies and procedures
- Policy making and enforcement
- Recruitment
- Talent management
- Workforce planning
- Time management expertise
- Data entry proficiency
- Scheduling experience
- Punctuality
- Accuracy and precision
Timeline
Associate of Science - Data Analytics
Southern New Hampshire University
10.2025 - 11.2025
Certified Machine Technician -
Fresenius Kabi
01.2023 - 02.2023
Assistant Manager of Operations
Takeda Pharmaceuticals North America
12.2022 - Current
Center Supervisor
CSL Plasma
02.2020 - 06.2022
Assistant Restaurant Manager
Wendy's
04.2018 - 02.2020
Customer Service Manager-Sales
Zumiez
01.2017 - 04.2018
Customer Service Sales Assistant
Zumiez
02.2014 - 12.2016
Orville H Platt High School
CPR/AED -
American Red Cross
Phlebotomy/EKG - Certified Healthcare Professional
Northeast Technical Institute
Regulatory Affairs
Biolife University
HR Management
Biolife University
Compliance And Risk Management
Biolife University