Alexis Thomas
Temple,TX
Summary
Adaptable, fast-learning professional with strong communication skills and a consistent work ethic. Provide customer support across diverse issues and answer questions accurately. Prioritize timely resolutions and follow established processes to maintain service quality.
Overview
4
4
years of professional experience
Work History
Sales Supervisor.
Harbor Freight Tools USA
Killeen, Texas
05.2024 - Current
- Coached sales associates on customer service, product knowledge, and sales techniques.
- Developed strong customer relationships to encourage repeat business.
- Communicated with management on staffing needs, schedules, and floor coverage.
- Processed orders, returns, and account updates using service systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared cash deposits for armored transport and bank delivery.
- Counted and balanced cash drawer at the beginning and end of the shift.
Sales Associate
Harbor Freight Tools USA
Killeen, Texas
02.2023 - 05.2024
- Welcomed customers on Harbor Freight Tools sales floor, creating a friendly shopping environment.
- Resolved customer concerns with clear, friendly communication.
- Executed cashier duties, ensuring accurate transactions and customer satisfaction.
- Restocked shelves with Harbor Freight Tools merchandise and signage.
- Built endcap displays and organized promotional areas.
- Retrieved inventory from stockroom and loaded heavy items.
- Facilitated unloading of freight deliveries and organized stock for efficient aisle recovery.
Education
High School Diploma -
Shoemaker High School
Killeen, TX03-2022
Skills
- Cash handling
- Inventory management
- Customer service
- Clear communication
- Problem solving
- Teamwork and collaboration
- Critical thinking
- adaptability
Timeline
Sales Supervisor.
Harbor Freight Tools USA
05.2024 - Current
Sales Associate
Harbor Freight Tools USA
02.2023 - 05.2024
High School Diploma -
Shoemaker High School