ALEXIS THOMPKINS
Tampa
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
7
7
years of professional experience
Work History
Patient Care Technician (Hemodialysis)
Fresenius Medical Care
09.2024 - Current
- Successfully performed dialysis treatments for a wide variety of patients, including those with acute and chronic kidney disease.
- Performed patient assessments and checked patient vital signs during dialysis treatments.
- Initiate dialysis treatment according to prescribed orders including blood flow and dialysate flow.
- Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Phlebotomy Technician Extern
Hillsborough Community College Student
03.2024 - 05.2024
- Successfully collected 30 capillary and venipuncture sticks.
- Demonstrated expertise in various blood collection methods including venipuncture, capillary puncture, and butterfly needle technique.
- Provided exceptional customer service to patients, addressing concerns, and answering questions about the blood draw process.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Platinum Travel Agent
American Express
10.2022 - 05.2024
- Planned and booked complex and large-scale luxury domestic and international travel packages.
- Captured travel-related information into GDS and Sabre reservation system.
- Handled end-to-end travel bookings for 20+ customers daily, for national and international locations.
- Achieved an average of 92% OSAT (customer satisfaction) goal each quarter for the department.
Salon Manager
Icon Salon
09.2021 - 10.2022
- Recruited, hired, and kept diversely talented team of salon professionals.
- Promoted salon retail products and services to drive sales and provide clients with at-home care routines.
- Improved operations by setting ambitious goals and strategizing plans to help each employee achieve personal and team targets.
Insurance Agent
Liberty Mutual
03.2021 - 08.2021
- Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding sales process to address customer needs.
- Set up clients with new policies, including calculating premiums and setting up payment methods.
- Sought information from clients for claim processing.
Insurance Agent
Progressive
04.2019 - 01.2020
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.
- Provided world-class insurance services to existing customer base, boosting client satisfaction and retention.
- Monitored open claims status to determine progress and resolve issues.
Hospitality Lead Manager
Chic-fil-a
10.2018 - 03.2019
- Looked to improve business operations continuously through team training, customer engagement and marketing strategy.
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
- Improved team performance, mentoring struggling workers to strengthen job skills and knowledge.
Account Manager
Capital One
01.2018 - 08.2018
- Maintained customer satisfaction through proactive monitoring and resolution for customer issues.
- Analyzed credit data and financial statements to find the degree of risk involved in extending credit or lending money.
- Resolved complaints, verified transactions, and maximized satisfaction through successful customer consultations.
Education
BLS Provider (CPR & AED) -
Certified Phlebotomy Technician Program -
Hillsborough County Community College
05.2024
High School Diploma - undefined
Armwood High School
06.2016
Skills
- Leadership
- Excellent listener
- Staff training & coaching
- Organization Skills
- Quality assurance
- Time Management
- CPR certification
- Catheter care
- Specimen handling
- Data entry
- Medical records maintenance
- Specimen collection
- Biohazardous waste disposal
Timeline
Patient Care Technician (Hemodialysis)
Fresenius Medical Care
09.2024 - Current
Phlebotomy Technician Extern
Hillsborough Community College Student
03.2024 - 05.2024
Platinum Travel Agent
American Express
10.2022 - 05.2024
Salon Manager
Icon Salon
09.2021 - 10.2022
Insurance Agent
Liberty Mutual
03.2021 - 08.2021
Insurance Agent
Progressive
04.2019 - 01.2020
Hospitality Lead Manager
Chic-fil-a
10.2018 - 03.2019
Account Manager
Capital One
01.2018 - 08.2018
High School Diploma - undefined
Armwood High School
BLS Provider (CPR & AED) -
Certified Phlebotomy Technician Program -
Hillsborough County Community College
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