Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Thompson

12400 Jefferson Hwy,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Cafeteria Worker

Elior
08.2024 - 05.2025
  • Collaborated with school administration to address student dietary needs and preferences for menu planning purposes.
  • Updated daily logs, checked in deliveries and submitted weekly reports.
  • Evaluated vendor options to ensure quality products at competitive prices, resulting in optimized supply chain management.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Planned menus complying with established health guidelines and budget limitations.

Customer Service Representative

Teleperformance
03.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Vidalia High
Vidalia, LA

Skills

  • Cooking
  • Problem-solving
  • Supply replenishment
  • Food quality standards
  • Food handling safety
  • Food storage procedures
  • Food presentation techniques
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Computer proficiency
  • Payment processing

Timeline

Cafeteria Worker

Elior
08.2024 - 05.2025

Customer Service Representative

Teleperformance
03.2020 - 06.2022

High School Diploma -

Vidalia High

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