Alexis Thompson
WAIMANALO
Summary
Customer service professional with 5 years of experience in fast-paced hospitality. Delivered exceptional guest service, resolved concerns, and led team members while maintaining professionalism under pressure. Strong communication and problem-solving skills foster positive customer experiences and contribute to a safe, welcoming environment.
Overview
6
6
years of professional experience
Work History
Bakery Supervisor
Donut King Kailua
Kailua
05.2020 - Current
- Provide friendly and professional customer service in a fast-paced food service environment
- Facilitated customer orders, enhancing overall guest experience
- Handle cash transactions accurately and responsibly
- Trained and supported new employees, improving daily operations and customer service standards
- Maintain a clean, organized, and safe work environment
- Assist with managing busy periods, including holidays and high-volume shifts
- Resolved customer concerns and difficult situations, maintaining service quality and customer satisfaction
- Work efficiently under pressure while supporting team members
Education
Kailua High School
Kailua, HawaiiSkills
- Hospitality & Guest Relations
- Team Leadership
- Employee Training
- Cash Handling
- Customer Service
- Conflict Resolution
- Problem Solving
- Multitasking
- Working Under Pressure
- Communication Skills
Timeline
Bakery Supervisor
Donut King Kailua
05.2020 - Current
Kailua High School