Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexis Waller

Laredo,TX

Summary

Dynamic Customer Service Representative with a proven track record at Alliance Shippers, excelling in problem resolution and relationship building. Enhanced customer satisfaction through effective communication and critical thinking, leading to increased loyalty. Skilled in data entry and complaint handling, adept at managing high-stress situations while delivering exceptional service.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Lebiram LLC
Laredo, TX
01.2022 - 09.2025
  • Implemented process improvements that streamlined workflows and reduced response times.
  • Analyzed customer feedback to identify trends and develop strategies for service enhancement.
  • Led initiatives aimed at improving customer satisfaction scores through targeted outreach efforts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Alliance Shippers
Laredo, TX
09.2014 - 01.2022
  • Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
  • Managed order processing and tracking to ensure timely delivery of shipments.
  • Collaborated with cross-functional teams to enhance service quality and operational efficiency.
  • Provided training and mentorship to new team members, fostering a collaborative work environment.
  • Developed comprehensive knowledge of shipping software and logistics processes to support customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

United High School
Laredo, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Lebiram LLC
01.2022 - 09.2025

Customer Service Representative

Alliance Shippers
09.2014 - 01.2022

High School Diploma -

United High School