Alexis Torres
Palm Desert ,CA
Summary
Hospitality-focused Front Desk professional with extensive experience in hotel operations and guest services. Known for delivering exceptional customer service, strong communication skills, and a commitment to creating memorable guest experiences. Adept at managing front office procedures, resolving guest concerns with care, and collaborating across departments to ensure seamless service.
Overview
5
5
years of professional experience
Work History
Special Events Coordinator
Agua Caliente Casino
04.2024 - 2025
- Coordinated logistics for multiple special events, ensuring seamless execution and attendee satisfaction.
- Collaborated with vendors to secure contracts and manage service delivery for diverse event needs.
- Developed event timelines and schedules, optimizing resource allocation and improving workflow efficiency.
- Managed guest lists and registrations, maintaining accuracy to enhance participant experience and engagement.
- Assisted in creating marketing materials, promoting events through various channels to increase visibility.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
Front Desk Receptionist
The Westin
03.2022 - 2024
- Provided administrative support by filing documents and managing office supplies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Miramonte Resort
05.2022 - 03.2023
- Greeted and assisted visitors with a friendly and professional demeanor.
- Managed incoming calls, directing inquiries to appropriate departments.
- Scheduled appointments and maintained organized front desk calendars.
- Assisted in coordinating communication between departments for efficient operations.
- Resolved visitor issues promptly, enhancing overall satisfaction with services provided.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Hotel Reservations Agent / Front Desk
Fantasy Springs Resort Casino
01.2018 - 05.2022
- Managed all resort reservations, room assignments, and payments, including golf department bookings.
- Collaborated with Player Development to ensure VIP guests received tailored service and tracked player qualifications.
- Processed complimentary stays based on player engagement and handled filing for comps and third-party reservations.
- Ensured compliance with rest break regulations for PBX and Front Desk operations.
- Provided guests with information on resort amenities and routed calls to appropriate departments.
Education
Amistad HighSchool
Indio Skills
OPERA PMS
HMS PMS
ACSC
WORD
References
Tyanna Lizarga
Regional special events manager
Contact : 760 989-2388
Xochitl Montoya
Store manger
760 879-9753
Timeline
Special Events Coordinator
Agua Caliente Casino
04.2024 - 2025
Front Desk Receptionist
Miramonte Resort
05.2022 - 03.2023
Front Desk Receptionist
The Westin
03.2022 - 2024
Hotel Reservations Agent / Front Desk
Fantasy Springs Resort Casino
01.2018 - 05.2022
Amistad HighSchool
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