Alexis Turcios Reyes
Manassas,US
Summary
A recent graduate with a degree in Business management and Administration, with hands on experience from employers in project management and coaching. Adept at problem solving-solving and working in teams. Highly motivated, with a strong work ethic and eagerness to continue learning and enhancing my professional development.
Overview
8
8
years of professional experience
Work History
Member Service Lead
Northwest Federal Credit Union
07.2023 - Current
- Strengthen and build member and Business relationships
- Led a team of MSR's, overseeing daily operations and ensuring exceptional service standards.
- Implemented training programs to enhance MSR's skills and knowledge.
- Resolve complex member inquires and complaints and provide timely solutions.
- Analyzed service metrics to find trends and recommend improvements.
Member Service Representative
Northwest Federal Credit Union
10.2021 - 07.2023
- Work as a team with my colleagues which ensured us to carry out the day steadily
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Oversee the flow of cash or financial instruments
- Supervise others and provide on-the-job training
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Sales Advisor
Best Buy
03.2019 - 10.2021
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Sell products being promoted and keep records of sales
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Suggest specific product purchases to meet customers' needs.
Cashier
Taco Bell
02.2017 - 03.2019
- Answer telephone calls and respond to inquiries or transfer calls
- Operate cash registers to accept payments for food and beverages
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Education
Bachelor of Arts - Business Administration and Management
George Mason University
Fairfax, Virginia05.2024
Associate of Arts - Business
Northern Virginia Community College
Manassas, Virginia06.2022
High School Diploma - undefined
Stonewall Jackson High School
Manassas, Virginia06.2019
Skills
- Team Management
- Database Management
- Issue Resolution
- Interpersonal Communication
- Employee Coaching
Languages
Spanish
Native or Bilingual
Timeline
Member Service Lead
Northwest Federal Credit Union
07.2023 - Current
Member Service Representative
Northwest Federal Credit Union
10.2021 - 07.2023
Sales Advisor
Best Buy
03.2019 - 10.2021
Cashier
Taco Bell
02.2017 - 03.2019
Bachelor of Arts - Business Administration and Management
George Mason University
Associate of Arts - Business
Northern Virginia Community College
High School Diploma - undefined
Stonewall Jackson High School
Similar Profiles
Alyssa QuintanaAlyssa Quintana
Chief Operating Officer at United Northwest Federal Credit UnionChief Operating Officer at United Northwest Federal Credit Union
Cameron HubbardCameron Hubbard
Member Service Representative at Northwest Federal Credit UnionMember Service Representative at Northwest Federal Credit Union
Trina WaheziTrina Wahezi
Member Service Representative III at Northwest Federal Credit UnionMember Service Representative III at Northwest Federal Credit Union