ALEXIS TURNER
Mesa,AZ
Summary
Human Resources Manager with 10+ years of progressive HR experience and 15+ years in hospitality. Experienced in employee relations, investigations, recruitment, onboarding, compliance, performance management, and leadership coaching. Known for building strong relationships, strengthening workplace culture, and partnering with leaders to achieve business goals and deliver an exceptional associate experience.
Overview
2027
2027
years of professional experience
Work History
Human Resources Manager
The Westin Hotel
2026 - Current
- Partnered with executive leadership to develop and execute HR strategies supporting a 290-room luxury hotel with 200+ associates, aligning workforce initiatives with operational and guest service goals.
- Leveraged UKG Pro to manage HRIS data, payroll, and timekeeping for 200+ associates, improving data accuracy and streamlining reporting and HR operations.
- Designed and facilitated BASE (Brand and Service Excellence) and monthly orientation sessions, delivering onboarding and culture training that accelerated new hire readiness and engagement.
- Increased mandatory compliance training completion from 25% to over 90% in less than four months by implementing accountability measures, tracking progress, and partnering with department leaders.
- Oversaw benefits administration and leave management for 200+ associates, ensuring timely communication, policy compliance, and exceptional associate support.
- Analyzed key HR metrics (turnover, staffing levels, engagement) to identify trends and implement data-driven solutions
- Collaborated with Crescent Hotels & Resorts and Marriott International to ensure alignment with brand standards and HR compliance
Assistant General Manager (HR-Focused)
Marriott
01.2023 - 2026
- Lead HR operations for 30+ associates, including onboarding, payroll coordination, benefits guidance, and compliance adherence.
- Manage employee relations issues, conduct fact-finding conversations, support investigations, and administer corrective actions.
- Facilitated new hire orientation for all MSB properties in the Phoenix region, training 50+ associates annually.
- Coached department leaders on communication, documentation, coaching techniques, and performance management to elevate leadership consistency
- Supported talent acquisition through candidate screening, interviewing, and collaboration with hiring managers to maintain staffing quality.
- Drove associate engagement through recognition programs and proactive, hotel-wide communication.
Assistant General Manager
Marriott
01.2021 - 01.2023
- Oversaw HR functions including hiring, training, counseling, and performance management. For staff of up to 50 associates supporting 144-room property
- Managed associate relations, scheduling, and conflict resolution, helping improve team stability and reduce turnover year-over-year.
- Supported multi-property task-force assignments focused on training and HR process alignment.
Operations Manager
Marriott
01.2019 - 01.2021
- Guided department leaders on coaching, corrective action, and policy enforcement, helping reduce repeat performance issues by 15–20%.
- Delivered training courses and mentored newly promoted supervisors, improving documentation accuracy and leadership confidence across the hotel.
Housekeeping Supervisor
Residence Inn & SpringHill Suites
01.2017 - 01.2019
- Trained and onboarded 20+ associates annually and addressed employee relations matters.
Human Resources Generalist
The Ritz-Carlton Bachelor Gulch
01.2016 - 01.2017
- Delivered New Hire Orientation for 200+ seasonal and full-time employees.
- Supported high-volume recruitment and employee housing logistics.
Skills
- Employee Relations & Investigations
- Recruitment & Talent Acquisition
- Performance Management
- Onboarding & Orientation
- Leadership Coaching
- HR Compliance & Employment Law
- Benefits & Leave Administration
- Associate Engagement & Retention
- Training & Development
- HRIS & HR Operations
ADDITIONAL HIGHLIGHTS
- Ritz-Carlton Rancho Mirage Opening Team
- Lead facilitator for MSB orientation in Phoenix region
- Experience in union and non-union environments
- Multi-brand task force experience
Timeline
Assistant General Manager (HR-Focused)
Marriott
01.2023 - 2026
Assistant General Manager
Marriott
01.2021 - 01.2023
Operations Manager
Marriott
01.2019 - 01.2021
Housekeeping Supervisor
Residence Inn & SpringHill Suites
01.2017 - 01.2019
Human Resources Generalist
The Ritz-Carlton Bachelor Gulch
01.2016 - 01.2017
Human Resources Manager
The Westin Hotel
2026 - Current