Overview
Work History
Education
Languages
Timeline
Generic

Edwens Perez Payano

QUINCY,MA

Overview

9
9
years of professional experience

Work History

Group Sales Coordinator

Tropical Incentives DMC Tour & Travel
10.2022 - 02.2024
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
  • Developed customized sales proposals tailored to client needs, resulting in higher upsell rates.
  • Collaborated closely with resorts and small businesses to upsell additional amenities and and excursions to over 10 clients a day.
  • Organized accomodations, transportation, activities for groups of 50-200 clients traveling into Punta Cana for business and/or leisure.

Zipline Instructor

Bavaro Adventure Runners
01.2020 - 04.2022
  • Educated over 300 international guests per day on proper form and technique, reducing the risk of injury while maximizing client satisfaction and safety.
  • Worked with translators to facilitate real time conversations to tourists in English, Haitian-Creole, French, and Spanish.
  • Boosted client enjoyment by providing individualized support and care to children, families, elders, and first-time zipliners.
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Developed a strong working knowledge of zipline/eco-tourism terminology through extensive research and continuous professional development.


Guest Service Concierge

Melia Hotels International
06.2018 - 03.2020
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions to over 100 guests per day.
  • Coordinated group and air travel arrangements for business and leisure guests, ensuring punctuality and convenience during their stay.
  • Organized special events at the property, worked closely with VIP or celebrity guests, with high degree of respect for privacy and confidentiality.

Airport Security Agent

International Airport Of Punta Cana
07.2015 - 06.2019
  • Facilitated lost-and-found services, reuniting visitors with misplaced belongings efficiently.
  • Assisted in emergency situations, effectively coordinating with Airlines and authorities for safe resolutions.
  • Assisted travelers with special needs or requirements, providing personalized attention while adhering to security protocols.
  • Supported training initiatives for new hires, sharing expertise on best practices in airport security operations.


Education

High School Diploma -

Gerardo Jansen High School
Higuey, Dominican Republic
06.2012

Languages

Spanish
Native or Bilingual
English
Full Professional
Haitian-Creole
Native or Bilingual

Timeline

Group Sales Coordinator

Tropical Incentives DMC Tour & Travel
10.2022 - 02.2024

Zipline Instructor

Bavaro Adventure Runners
01.2020 - 04.2022

Guest Service Concierge

Melia Hotels International
06.2018 - 03.2020

Airport Security Agent

International Airport Of Punta Cana
07.2015 - 06.2019

High School Diploma -

Gerardo Jansen High School

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Edwens Perez Payano