Desired Job Title
Group Sales CoordinatorSecurity OfficerDirectorTeam ManagerFood Safety DirectorWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation: Glenpool, OK, USTulsa, OK
Open to relocation: Yes
Open To Work
Daniel Burke
Glenpool,OK
Work Preference
Summary
Resourceful professional with extensive experience in hospitality and client services. Proven ability to optimize guest experiences through effective communication and relationship management. Achievements include significant enhancements in customer satisfaction and operational efficiency across various roles.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Group Sales Coordinator
River Spirit Casino Resort
Tulsa, OK
01.2025 - Current
- Process group arrivals and departures, including all necessary payments and account closings.
- Handle & coordinate room assignments and pre-arrivals for groups.
- Assist with the check-in and check-out of groups and tours; utilize knowledge and familiarity of casino hotel and its amenities to recommend room sizes, views, offerings, specials, and excellent guest service features.
- Addressed group concerns and requests, providing event information to enhance guest experience.
- Guided groups through property offerings, ensuring they were aware of available amenities and services.
- Assisted group sales department and front desk team with daily group activities, including arrivals, departures, reports, and internal communication.
- Take payments, reservations payments and/or cash handling utilizing various computer applications. Coordinate accurate billing with the group and financial accounting.
- Attended Pre-Con meetings to ensure accurate handling of group requests and participated in weekly sales meetings to communicate status of upcoming groups and report changes.
Security Officer
River Spirit Casino Resort
Tulsa, OK
01.2024 - 12.2024
- Patrol, monitor and identify activities/situations that pose security or safety risks.
- Resolved all rules, regulations, and law violation issues to maintain security standards.
- Facilitated crowd control measures to maintain a secure environment.
- Responded to all assigned security incidents and requests for service from the casino or requested by an outside entity.
- Conducted investigations into significant incidents to ensure thorough documentation and follow-up.
- Communicated effectively with other officers, surveillance, and operations to coordinate security efforts.
- Effectively structured and wrote incident reports and other written documents.
- Met and exceeded the casino’s customer service standard.
- Patrolled and maintained strong community relations through professional communications with the MNGE.
Director
Chick-fil-A
Glenpool, OK
01.2023 - 12.2024
- Develop and implement resource planning to ensure overall cross-department successes. Successes include more expedient and accurate service by cross-training individuals to better understand all processes of the business. Translate and communicate corporate goals into functional and individual objectives set in daily huddles with team members.
- Managed quality functions including food safety, sanitation, customer satisfaction, service training, and overall store performance.
- Oversaw food operations, managed ingredient stocking, and maintained sanitation standards to ensure quality service.
- Collaborated with health inspectors to train staff on compliance and best practices, enhancing overall operational integrity.
- Maintained consistently high stringent compliance and regulatory food safety standards for both industry and corporate guidelines.
- Kept a clean and safe environment by following all federal, state, and local sanitation and safety requirements; also compelled to company guidelines and standards for franchised restaurant.
- Delivered outstanding guest service by promptly addressing inquiries and resolving issues.
Team Manager
Panera Bread Company
Tulsa, OK
01.2022 - 12.2023
- Recruited, interviewed, hired, developed, and coached staff to enhance team capabilities and performance.
- Oversaw food operations, managing ingredient stocking, scheduling, invoicing, and maintaining sanitation standards to ensure compliance and efficiency.
- Kept a clean and safe environment by following all federal, state, and local sanitation and safety requirements, also complied to company guidelines and standards for franchised restaurant.
- Reviewed customer feedback and implemented corrective strategies to improve satisfaction, address issues promptly, and establish accountability protocols.
Food Safety Director
Chick-fil-A
Marlton, NJ
01.2020 - 12.2022
- Managed quality functions for food safety, sanitation, customer satisfaction, service, training, and overall store performance.
- Oversaw food operations, managed ingredient stocking, and maintained sanitation standards to ensure operational compliance.
- Maintained consistently high stringent compliance and regulatory food safety standards for both industry and corporate guidelines.
- Ensured compliance with local, state, and federal codes while liaising with health and code inspectors to train staff on inspection requirements.
- Maintained a clean and safe environment by following all sanitation and safety requirements.
- Developed and implemented resource planning to ensure overall cross-department successes. Successes include more expedient and accurate service by cross-training individuals to better understand all processes of the business. Translate and communicate corporate goals into functional and individual objectives set in daily huddles with team members.
- Delivered high-quality service to enhance guest satisfaction.
General Manager
McDONALD’S
Philadelphia, PA
01.2020 - 12.2020
- Recruited, interviewed, hired, developed, coached, and counseled staff. Handled financial statements and calculated budget labor and food costs.
- Oversaw food operations, managing ingredient stocking, scheduling, invoicing, and maintaining sanitation standards.
- Reduced food costs from average of 22.2% to 19.5% after finding and eliminating inventory issues such as excess ordering, poor storage, and inefficient waste management.
- Maintained clean and safe environment by adhering to federal, state, and local sanitation and safety requirements and company guidelines for franchised restaurant.
- Reviewed customer feedback and implemented corrective strategies to enhance customer satisfaction, promptly addressing issues and identifying root causes.
Kitchen Manager
HONEYGROW
King of Prussia, PA
01.2019 - 12.2020
- Oversaw menu creation, food operations, ingredient stocking, scheduling, invoicing, and sanitation standards to maintain high quality and compliance.
- Recruited, interviewed, hired, and developed staff while managing financial statements and calculating budget labor and food costs to ensure efficient operations.
- Reduced food costs from average of 27.2% to 25.5% after finding and eliminating inventory issues such as excess ordering, poor storage, and inefficient waste management.
- Maintained a clean and safe environment by following federal, state, and local sanitation and safety requirements, along with company guidelines for renovating the restaurant.
Assistant General Manager
HONEYGROW
01.2018 - 12.2019
- Managed front-end and back-of-the-house operations including quality control, budget management, safety compliance, inventory control, and logistical responsibilities to ensure seamless service delivery.
- Recruited, interviewed, and developed staff, providing coaching and counseling to enhance team performance.
- Gathered customer feedback and addressed complaints to maintain high levels of customer satisfaction.
- Maintained a clean and safe environment by adhering to federal, state, and local sanitation and safety regulations.
Sales Consultant
TOYOTA
Princeton, NJ
01.2018 - 12.2018
Certified Appraiser (Buyer)
CARMAX
Woodbridge, NJ
01.2013 - 12.2017
Sales Consultant
CARMAX
Maple Shade, NJ
01.2012 - 12.2013
Assistant Restaurant Manager / Executive Chef
Nordstrom
White Plains, NY
01.2007 - 12.2012
Catering Sales Manager
Holiday Inn Sunspree Resort
South Padre Island, TX
01.2004 - 12.2007
Sous Chef / AM Manager
High Tides Malt and Grill
South Padre Island, TX
01.2004 - 12.2004
Front Office Supervisor
Holiday Inn SunSpree Resort
South Padre Island, TX
01.2002 - 12.2004
Restaurant / Bar Manager
Brisa Latina
South Padre Island, TX
01.2001 - 12.2002
Controller
Holiday Inn
Princeton, NJ
01.1999 - 12.2001
Assistant Controller
Holiday Inn
Princeton, NJ
01.1997 - 12.1999
Front Office Manager
Holiday Inn
Princeton, NJ
01.1996 - 12.1997
Front Office Supervisor
Holiday Inn
Princeton, NJ
01.1995 - 12.1997
Guest Service Manager
Ramada Inn
Somerset, NJ
01.1995 - 12.1995
Guest Service Agent
Ramada Inn
Somerset, NJ
01.1993 - 12.1993
Education
Hotel / Restaurant Management -
Raritan Valley Community College
Long Branch, NJSkills
- Sales management
- Client acquisition
- Sales process optimization
- Account management
- CRM software proficiency
- Customer service and engagement
- Strategic planning and analysis
- Reporting accuracy
- Profit optimization
- Process improvement
- Effective communication
- Cross-department communication
- Leadership skills
- Time management
- Problem solving
- Objection handling
Certification
SERVSafe Certified, 12/31/24
Timeline
Group Sales Coordinator
River Spirit Casino Resort
01.2025 - Current
Security Officer
River Spirit Casino Resort
01.2024 - 12.2024
Director
Chick-fil-A
01.2023 - 12.2024
Team Manager
Panera Bread Company
01.2022 - 12.2023
Food Safety Director
Chick-fil-A
01.2020 - 12.2022
General Manager
McDONALD’S
01.2020 - 12.2020
Kitchen Manager
HONEYGROW
01.2019 - 12.2020
Assistant General Manager
HONEYGROW
01.2018 - 12.2019
Sales Consultant
TOYOTA
01.2018 - 12.2018
Certified Appraiser (Buyer)
CARMAX
01.2013 - 12.2017
Sales Consultant
CARMAX
01.2012 - 12.2013
Assistant Restaurant Manager / Executive Chef
Nordstrom
01.2007 - 12.2012
Catering Sales Manager
Holiday Inn Sunspree Resort
01.2004 - 12.2007
Sous Chef / AM Manager
High Tides Malt and Grill
01.2004 - 12.2004
Front Office Supervisor
Holiday Inn SunSpree Resort
01.2002 - 12.2004
Restaurant / Bar Manager
Brisa Latina
01.2001 - 12.2002
Controller
Holiday Inn
01.1999 - 12.2001
Assistant Controller
Holiday Inn
01.1997 - 12.1999
Front Office Manager
Holiday Inn
01.1996 - 12.1997
Front Office Supervisor
Holiday Inn
01.1995 - 12.1997
Guest Service Manager
Ramada Inn
01.1995 - 12.1995
Guest Service Agent
Ramada Inn
01.1993 - 12.1993
Hotel / Restaurant Management -
Raritan Valley Community College