Alexis Usme
Medellín,Antioquia
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Billing assistant
Medical Healthcare services
02.2018 - Current
- Received, sorted and distributed incoming mail.
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted customers and third party payers to pursue payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
KPI (Key performance indicators Analyst)
Remote Reactivation
06.2017 - 08.2017
Customer Satisfaction Analyst (CSA)
Onelink Fitbit
08.2016 - 06.2017
Bilingual customer service advocate
Onelink Fitbit
12.2015 - 08.2016
Customer Service bilingual agent
Onelink Getcom
03.2015 - 12.2015
Customer Service Bilingual Agent
Air Engineers Service Experts
02.2015 - 03.2015
Education
English Teaching -
Universidad Luis Amigó
Intensive English course -
Universidad de Antioquia
Skills
- Effective communication skills, shown in interactions with diverse stakeholders, ensuring a cohesive working environment in times of change
- Strong analytical abilities
- Leadership ability and tenacious follow through with major events and projects
- Customer service abilities, while mediating between customers, management, metrics analysis, business owners and community groups
- Proficient with MS Office (Word, Excel, Outlook, PowerPoint)
- Typing speed: 40 wpm
Id
1017 194 979
Marital Status
Single
Current City Location
Medellín, Antioquia
Shipping Address
CL 47a #6ab-30 apto 1031, Medellín, Antioquia
Phone Number
310-453-00-92
Preparatory Schooling
- Federico Ozanam High School, 2003-2009
- Compuestudio High School, 2003-2009
Primary Schools
Federico Ozanam High School, 1999-2002
Second Language
English, Colombo Americano Toeic Certificated, C1, C1, C1
Professional Development And Experience
- Air Engineers Service Experts, Customer Service bilingual agent, 02/2015 - 03/2015
- Onelink Getcom, Customer Service bilingual agent, 03/2015 - 12/2015, 4 54-72-44
- Onelink Fitbit, Bilingual customer service advocate, 12/2015 - 08/2016, 3 56-54-71
- Onelink Fitbit, Customer Satisfaction Analyst (CSA), 08/2016 - 06/2017, 356-54-71
- Remote Reactivation, KPI (Key performance indicators Analyst), 06/2017 - 08/2017, 418-82-11
- Medical Healthcare services, Billing assistant, 02/2018 - Present, 605-30-16
Personal Information
- Place of Birth: Medellín, Antioquia
- Date of Birth: 06/07/91
References
- Angela Maria Usme Lopez, Gerente, Banco BBVA, 265 10 38 - 314 604 1017
- Diego Mauricio Cuartas, Administrador de ventas, Pse-Costruir S.A.S, 318 430 0759
Timeline
Billing assistant
Medical Healthcare services
02.2018 - Current
KPI (Key performance indicators Analyst)
Remote Reactivation
06.2017 - 08.2017
Customer Satisfaction Analyst (CSA)
Onelink Fitbit
08.2016 - 06.2017
Bilingual customer service advocate
Onelink Fitbit
12.2015 - 08.2016
Customer Service bilingual agent
Onelink Getcom
03.2015 - 12.2015
Customer Service Bilingual Agent
Air Engineers Service Experts
02.2015 - 03.2015
English Teaching -
Universidad Luis Amigó
Intensive English course -
Universidad de Antioquia