Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Valles

Laredo

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Case Manager

The ClaimBridge Law Firm
09.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Logged call information and solutions provided into internal database.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Followed established procedures to enter and process data correctly.

Leasing Professional

La Contessa
08.2023 - 01.2024
  • Assisted prospective tenants in locating available rental units that met their criteria.
  • Developed and maintained positive relationships with tenants, vendors, and contractors.
  • Organized and conducted weekly apartment tours for prospective tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Tracked leads using CRM software and followed up with interested parties.

Financial Aid Student Worker

Laredo College
05.2021 - 10.2023
  • Processed and reviewed financial aid documents, such as tax returns and FAFSA forms.
  • Assisted students with the completion of their financial aid applications.
  • Provided guidance to students regarding eligibility requirements for various types of financial aid.
  • Responded to inquiries from students, parents, and other stakeholders in a timely manner.
  • Attended meetings with faculty, staff, and external partners to discuss current trends in higher education finance.
  • Provided customer service support via phone or email.
  • Participated in outreach activities at local high schools and community centers providing information about college financing options.
  • Met incoming guests and clients, offering immediate assistance.
  • Answered telephones, directed calls and took messages.
  • Copied, sorted and filed records of office activities and business transactions.

Medical Receptionist

OBGYN Associates of Laredo
04.2022 - 10.2022
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.

Education

High School Diploma -

United South High School
Laredo, TX
06.2019

Some College (No Degree) - General Studies

Laredo College
Laredo, TX

Skills

  • Record Keeping
  • Telephone and Email Etiquette
  • Clear Communication
  • Customer Service
  • File Management
  • Database Management
  • Applications
  • Scheduling
  • Problem-Solving
  • Google Drive
  • Document Review
  • Paperwork Coordination
  • HIPAA Guidelines
  • Front Desk Operations

Languages

Spanish
Professional

Timeline

Case Manager

The ClaimBridge Law Firm
09.2024 - Current

Leasing Professional

La Contessa
08.2023 - 01.2024

Medical Receptionist

OBGYN Associates of Laredo
04.2022 - 10.2022

Financial Aid Student Worker

Laredo College
05.2021 - 10.2023

High School Diploma -

United South High School

Some College (No Degree) - General Studies

Laredo College

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