Alexis Vasquez
San Diego,CA
Summary
Valet captain focused on maintaining high productivity and completing service tasks efficiently. Leads customer service teams and supports operational management to drive smooth guest experiences. Strength in communication, problem-solving, and time management.
Overview
1
1
Language
5
5
years of professional experience
Work History
Lead Valet Attendant
Laz parking
San Diego, California
08.2024 - Current
- Supported valet operations for LAZ Parking during guest arrivals and departures.
- Greeted guests and delivered courteous curbside service.
- Helped train new valet attendants on LAZ Parking service procedures.
- Addressed guest concerns and shared service updates clearly.
- Monitored cash transactions between staff members and customers during shift changes.
- Worked closely with team members to meet project goals and deadlines.
- Completed daily duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Valet Captain
Ace Parking
San Diego
03.2022 - 08.2024
- Supported event planning team by coordinating valet service details for smooth event flow.
- Improved guest satisfaction by managing valet operations and speeding vehicle return.
- Performed daily facility checks to support cleanliness and proper equipment upkeep.
- Handled cash transactions accurately while reducing errors and discrepancies.
- Partnered with hotel staff to keep communication clear for guest needs and requests.
- Built guest rapport through warm greetings and attentive service during each visit.
- Trained new hires on company policies, procedures, and valet service best practices.
- Helped guests with luggage loading and unloading for smoother arrival and departure.
- Drove luxury, sports, and other vehicle types safely and in compliance with traffic laws.
- Found and returned vehicles quickly to reduce guest wait times.
- Created positive guest relationships through courteous, professional service.
- Recorded guest vehicle details and parking locations in computerized valet system.
- Issued claim tickets and processed valet parking fees with accuracy.
- Resolved guest complaints with calm, constructive communication to support satisfaction.
- Maintained safe work area by following safety protocols and reporting hazards.
- Provided attentive service to VIP guests and addressed special requests promptly.
- Reported unlawful parking cases to proper authorities to support parking lot order and safety.
Education
High School Diploma -
Patrick Henry High School
San Diego, CA, United States06-2022
Skills
- Leadership and team management
- Staff training and development
- Problem-solving and attention to detail
- Multitasking and organization
- Customer service excellence
- Professional appearance
- Policy enforcement and incident reporting
- Spanish fluency
- POS system operations
- Guest ticketing and flow management
- Cleanliness maintenance
- Cash handling
- POS system Operations
- Guest ticketing
- Cleanliness maintenance
- Cash handling
- Guest flow management
Languages
Spanish
Native/ Bilingual
Timeline
Lead Valet Attendant
Laz parking
08.2024 - Current
Valet Captain
Ace Parking
03.2022 - 08.2024
High School Diploma -
Patrick Henry High School