Mario Guzman
Houston
Summary
Dynamic professional with extensive experience at Life Time, excelling in team management and customer service. Proven track record in enhancing operational efficiency and implementing training programs that boost team performance. Skilled in cleaning and maintenance, with strong organizational abilities and a commitment to achieving high standards of quality and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Valet Attendant
Eli valet
Houston
12.2024 - Current
- Trained and mentored new valet attendants on procedures and customer service standards to improve service quality.
- Supervised valet operations to enhance vehicle handling and customer satisfaction.
- Developed strategies to streamline processes and improve customer satisfaction levels.
- Collaborated with management to develop strategies that increased operational efficiency.
Supervisor
Life Time
Sugar Land
09.2018 - Current
- Supervised a team of XX general cleaners, ensuring efficient and high-quality cleaning services
- Oversaw daily cleaning of XX square feet of office space, ensuring compliance with cleanliness standards
- Developed and implemented cleaning schedules to ensure all areas were cleaned thoroughly and in a timely manner
- Trained new employees on proper cleaning techniques, safety procedures, and company policies
- Performed regular inspections to maintain cleanliness standards and identify areas for improvement
- Implemented cost-saving measures by optimizing the use of cleaning products and equipment
- Implemented a reward and recognition program to motivate and incentivize the team, resulting in improved morale and productivity
- Developed and maintained strong relationships with clients through regular communication and follow-up meetings
- Resolved customer complaints promptly and effectively, maintaining strong client relationships
- Collaborated with vendors to negotiate favorable pricing terms for cleaning supplies and equipment
- Coordinated with other departments to schedule deep cleanings or special projects as required
Handyman
Life Time
Houston
01.2022 - 01.2025
- Performed a wide range of handyman tasks including plumbing repairs, electrical work, carpentry, and general maintenance
- Installed, repaired, or replaced fixtures such as faucets, toilets, light fixtures, switches, outlets, doors, windows, etc
- Troubleshot issues related to plumbing systems including leaks/drips/clogs
- Repaired drywall damages by patching holes or replacing sections.
- Repaired/replaced damaged or worn-out roofing materials (shingles/flashing/gutters)
- Laid tiles and installed grout to create or repair floors/walls/backsplashes
- Sanded/refinished wooden surfaces (floors/cabinets) to restore their appearance/functionality
- Assembled and installed various types of equipment such as ceiling fans or home appliances
- Responded promptly to service requests, ensuring timely completion of jobs and enhancing client trust
- Achieved high customer satisfaction ratings through quality workmanship and attentive service
- Managed inventory of tools and supplies, ensuring availability for various projects
- Collaborated with clients to assess needs, delivering tailored solutions that met project specifications
- Constructed shelves, cabinets, furniture pieces according to client specifications
- Painted interior and exterior surfaces using brushes or spray guns to achieve desired finish
Engineer Assistant
Life Time
Houston
01.2022 - 01.2025
- Assisted engineers in designing and developing new products, ensuring compliance with project specifications
- Utilized CAD software to create detailed drawings and schematics based on engineer's specifications
- Conducted research and gathered data to support engineering projects, facilitating informed decision-making
- Prepared technical reports, presentations, and documentation for engineering team meetings and client presentations
- Collaborated with cross-functional teams to coordinate project timelines and deliverables
- Performed quality control checks on prototypes and final products to ensure compliance with industry standards
- Supported engineers in troubleshooting technical issues during product testing phases
- Assisted in the preparation of cost estimates for materials needed in various engineering projects
- Coordinated communication between departments involved in projects to ensure smooth workflow
- Supported prototype assembly/testing activities by following established procedures
Maintenance Technician
Life Time
Houston
01.2022 - 01.2025
- Implemented preventive maintenance programs to minimize equipment downtime and extend lifespan
- Conducted regular inspections to identify issues, ensuring optimal equipment functionality and reliability
- Responded promptly to maintenance requests, resolving tenant and management issues to maintain satisfaction
- Collaborated with contractors and vendors for specialized repairs or installations
- Maintained accurate records of all maintenance activities, including work orders and completed tasks
- Managed inventory of spare parts, tools, and supplies, supporting streamlined workflow and reducing delays
- Trained new technicians on proper procedures for equipment installation, troubleshooting, and repair
- Collaborated with team members to improve overall departmental efficiency through process enhancements
- Collaborated with engineering team to develop and implement equipment upgrades for improved performance
Swim Instructor
Life Time
Sugar Land
09.2018 - 07.2021
- Provided swim instruction to individuals of all ages and skill levels, ensuring a safe and enjoyable learning environment
- Instructed individuals of all ages in swimming techniques during structured lessons
- Developed personalized lesson plans based on individual needs and goals, resulting in improved swimming techniques for each student
- Implemented diverse teaching methods, including demonstrations and hands-on practice, to actively enhance students' swimming skills
- Monitored student progress with regular assessments, providing tailored feedback to foster individual improvement
- Ensured safety protocols were followed at all times during lessons by closely monitoring swimmers and maintaining a vigilant presence
- Adapted teaching strategies to accommodate different learning styles and abilities, fostering an inclusive environment for all students
- Created engaging activities and games that promoted water confidence and skill development among young learners
- Collaborated with parents to address concerns and discuss strategies for supporting their child's swimming development
- Participated in ongoing professional development opportunities to stay updated on the latest teaching techniques and industry best practices
- Provided guidance on proper stroke mechanics, breathing techniques, diving skills, water safety rules, and rescue procedures as part of comprehensive swim instruction program
Facility Operations Team Member
Life Time
Sugar Land
09.2018 - 07.2021
- Assisted in the maintenance and repair of facility equipment, ensuring optimal functionality and minimizing downtime
- Performed routine inspections of facility systems and identified potential issues, proactively addressing them to prevent major breakdowns
- Collaborated with team members to develop and implement preventive maintenance schedules for critical equipment, resulting in improved reliability
- Managed inventory of spare parts and supplies, optimizing stock levels to minimize costs while ensuring availability when needed
- Responded promptly to work orders and service requests, prioritizing tasks based on urgency to support smooth operations across departments
- Maintained detailed records of maintenance activities, tracking completed work orders, inspections, repairs, and parts used for accountability
- Developed emergency response plans for power outages and natural disasters to enhance facility safety.
- Ensured compliance with all relevant safety protocols during maintenance activities or when operating equipment within the facility premises
- Cleaned men's locker room by washing and organizing towels to uphold hygiene standards.
Swim Instructor and Lifeguard
Fins
05.2018 - 08.2018
- Monitored pool area, ensuring safety of swimmers and enforcement of pool rules to create a secure environment
- Responded quickly to distressed swimmers or individuals experiencing medical emergencies while following established rescue procedures
- Performed water rescues and administered first aid to distressed individuals, maintaining a calm and professional demeanor
- Maintained physical fitness and endurance to perform rescues and respond effectively in emergency situations
- Assisted in the implementation of emergency action plans to effectively respond to potential hazards or emergencies
- Collaborated with other lifeguards to coordinate shift schedules and ensure adequate coverage at all times
- Conducted regular inspections of pool equipment, reporting maintenance or repair needs to prevent safety hazards
- Conducted regular water tests to ensure proper chemical balance for optimal water quality
- Inspected restrooms/changing areas for cleanliness, promptly addressing issues to maintain a sanitary environment
Customer Service Associate
HEB
Houston
07.2017 - 05.2018
- Assisted customers in locating items and provided tailored product recommendations, improving customer engagement
- Operated cash registers accurately and efficiently, handling transactions with precision
- Resolved customer complaints and issues promptly, contributing to overall customer satisfaction
- Handled customer inquiries regarding product availability, ingredients, allergens, etc
- Maintained cleanliness and organization of grocery store aisles, enhancing shopping experience for customers
- Ensured proper organization and arrangement of products on shelves to optimize customer shopping experience
- Stocked and replenished shelves with fresh produce, dairy products, and dry goods
- Managed inventory levels by monitoring stock quantities and submitting orders to suppliers.
- Managed inventory rotation to minimize waste and ensure freshness of perishable goods
- Performed regular quality checks on perishable items to remove expired or damaged products from the shelves
- Performed regular quality checks to identify damaged or expired products, promptly removing them from shelves
- Collaborated with team members to unload delivery trucks and verify accuracy of received merchandise
- Efficiently unloaded delivery trucks and sorted merchandise for easy access and storage
- Assisted in the organization and execution of community events hosted by the grocery store
- Supported loss prevention efforts through vigilant observation of suspicious activities within the store premises
Customer Service
Blue Wave Express
Houston
02.2017 - 08.2017
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed high volume of incoming calls and emails, consistently meeting response time goals
- Collaborated with cross-functional teams to escalate complex issues, ensuring timely resolutions for customers
- Implemented strategies to enhance overall customer experience, contributing to increased customer satisfaction ratings
- Applied high-quality car care products to enhance the shine and protect the paintwork
- Inspected vehicles for any damages or imperfections before starting the cleaning process
Crew Member
WATER WORKS
Houston
02.2017 - 08.2017
- Efficiently washed and detailed an average of XX cars per day, ensuring a high level of cleanliness and customer satisfaction
- Utilized industry-standard cleaning products and equipment to enhance vehicle cleanliness and customer satisfaction
- Performed thorough pre-wash inspections to identify any existing damages or areas requiring special attention
- Collaborated with team members to ensure smooth workflow during peak hours, minimizing wait times for customers
- Assisted in maintaining car wash equipment through routine checks and prompt reporting of malfunctions, ensuring operational efficiency
- Trained new hires on proper car washing techniques, safety procedures, and customer service skills
- Followed established safety protocols when handling chemicals and operating machinery to prevent accidents or injuries
- Maintained inventory levels of cleaning supplies by conducting regular stock checks and placing orders.
- Resolved conflicts with dissatisfied customers diplomatically, maintaining company policies and contributing to overall customer retention
Lead Sales Associate/Key Holder
Underground By Journeys
Houston
07.2014 - 02.2017
- Served as a sales associate at Underground By Journeys, selling shoes, socks, and accessories.
- Led team of XX sales associates, guiding and supporting to deliver exceptional customer service
- Drove XX% sales increase through implementation of upselling techniques and product knowledge training for sales team
- Supported monthly sales targets by utilizing proactive selling techniques and conducting effective product demonstrations
- Developed and maintained strong relationships with customers, resulting in a high rate of repeat business
- Acted as the key holder, opening and closing the store, handling cash deposits, and following security protocols.
- Trained new hires on company policies, procedures, and product knowledge to ensure consistent service standards across the team
- Conducted regular performance evaluations for sales associates, identifying areas for improvement and providing constructive feedback
Education
High School Diploma -
Taylor High School
Houston, TX01-2017
Some College (No Degree) -
Wcjc
Sugar Land, TXSkills
- Management
- Operational Management
- Program Development
- Team Leadership
- Team management
- Staff training
- Mentoring
- Tutoring
- Teaching
- Program Coordination
- Organizational Skills
- Time Management
- Customer service
- Conflict resolution
- Problem solving
- Research
- Surveillance
- Microsoft Office
- Bilingual
- Experience with Children
- Math
- English
- Merchandising
- Photography
- Conflict Management
- Conflict resolution
- Problem solving
Certification
- Lifeguard Training, 06/01/18 to 06/01/20
- CPR/AED, 06/01/18 to 06/01/20
- First Aid Certification
Additional Information
reupdate certification
Languages
Spanish, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
Timeline
Lead Valet Attendant
Eli valet
12.2024 - Current
Handyman
Life Time
01.2022 - 01.2025
Engineer Assistant
Life Time
01.2022 - 01.2025
Maintenance Technician
Life Time
01.2022 - 01.2025
Supervisor
Life Time
09.2018 - Current
Swim Instructor
Life Time
09.2018 - 07.2021
Facility Operations Team Member
Life Time
09.2018 - 07.2021
Swim Instructor and Lifeguard
Fins
05.2018 - 08.2018
Customer Service Associate
HEB
07.2017 - 05.2018
Customer Service
Blue Wave Express
02.2017 - 08.2017
Crew Member
WATER WORKS
02.2017 - 08.2017
Lead Sales Associate/Key Holder
Underground By Journeys
07.2014 - 02.2017
High School Diploma -
Taylor High School
Some College (No Degree) -
Wcjc