Alexis Velazquez
Los Angeles,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail and Ecommerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Experienced in office work, handling invoices and payments Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
IFF SHE CORPTATION DBA RED VELVET
10.2013 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Helen Bernstein High School
Los Angeles, CA06.2013
Skills
- Customer Service
- Client Relations and Retention
- Sales Expertise
- Verbal and Written Communication
- Sorting and Labeling
- Telephone Skills
- Security Awareness
- Organization Skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
IFF SHE CORPTATION DBA RED VELVET
10.2013 - Current
High School Diploma -
Helen Bernstein High School
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