Alexis Velez
San Antonio,Texas
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Billing Clerk / Admin
A Plus Pediatric Rehab
San Antonio, TX
12.2022 - Current
- Communicate with pediatricians, patients, and colleagues to ensure billing is accurate and timely
- Prepares all billing and coding tasks, including inputting ICD-10 codes, Informed about organization codes, appeals , experience in communication with different insurances, review payer guidelines, Posting billing payments for primary and secondary insurances, Experienced on finding errors on a bill
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Caregiver
Adept Home Health
San Antonio, TX
01.2023 - 08.2023
- Assisted patients in their home setting with cooking, cleaning, and various household chores
- Guided patients on proper medication doses and timing
- Greeted patients and provided friendly customer service.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Internship
The Coastal Bend Blood Center
Corpus Christi, TX
10.2021 - 12.2022
- Recruited and scheduled blood donors in the Coastal Bend area
- Provided answers to any questions that arose with the process of donating blood
- Communicated courteously with customers by telephone, email, or chat systems.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
Server/Bartender
Cheddars
Corpus Christi, TX
05.2020 - 12.2022
- Effectively and efficiently served and bartender in a fast-paced environment while attaining a high level of customer satisfaction
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
Shift Supervisor
CVS
Corpus Christi, TX
05.2019 - 05.2020
- Performed multiple roles including cashier, stocker, and was assigned to be a trusted key holder in with open and close responsibilities
- Directed employees for proper staff coverage and responsible for reconciling cash at the close of the day
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
Shift Supervisor
Dugan Wellness Center/TAMUCC
Corpus Christi, TX
09.2017 - 05.2019
- Supervised college work study students maintain the on campus gym by cleaning, organizing, and abide by the safety precautions taught by the campus
- Resolved customer complaints or answered customers' questions.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
Bachelor of Health Sciences -
Texas A&M-Corpus Christi
Corpus Christi, TX07.2022
Skills
- Time management
- Professional Appearance
- Bar service preparation
- Payment Processing
- Data Entry
- Payment Transactions
- Accounting Support
- Security Procedures
- Customer Communication
- Billing statement management
- Food Service
- Beverage Preparation
- Food Preparation
- Menu Memorization
- Engaging personality
- Outstanding customer service
References
References available upon request.
Timeline
Caregiver
Adept Home Health
01.2023 - 08.2023
Billing Clerk / Admin
A Plus Pediatric Rehab
12.2022 - Current
Internship
The Coastal Bend Blood Center
10.2021 - 12.2022
Server/Bartender
Cheddars
05.2020 - 12.2022
Shift Supervisor
CVS
05.2019 - 05.2020
Shift Supervisor
Dugan Wellness Center/TAMUCC
09.2017 - 05.2019
Bachelor of Health Sciences -
Texas A&M-Corpus Christi