ALEXIS VENTURA
Grand Prairie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Loan Documentation Processor
Wells Fargo Auto
Irving, TX
10.2021 - Current
- Strong attention to detail, patience, and focus while processing complex financial paperwork with efficiency and accuracy.
- Ability to point out mistakes, missing information, and missing required documents from the incoming funding packages.
- Ensure that all documents and signatures are in order prior to submission. Other duties include interviewing, assessing, and researching loan applicants.
- Follow up with customers and or dealers to verify important information when needed.
- Comply with the established regulations and law requirements.
- In-depth knowledge of relevant rules and regulations.
- Monitored workflow and ensured that all deadlines were met efficiently.
- Identified discrepancies in documents and worked with clients to resolve them promptly.
- Entered data from source documents into designated fields within databases or spreadsheets accurately.
- Average quality score - 99.60%
Bilingual Customer Service Representative
Wells Fargo Auto
Irving, TX
02.2020 - 09.2021
- Answered up to 50 to 100 calls per day in a busy, fast-paced office for both English and Spanish-speaking customers.
- Achieved and maintained departmental performance standards.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Met all customer call guidelines including service levels, handle time and productivity.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Trainer\Crew Member
Raising Canes
Arlington, Tx
07.2015 - 02.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Maintained organization of documents, materials and equipment.
- Monitored training effectiveness through observation and metrics analysis.
Computer Operator
Vanguard Veterinary Associates
10.2019 - 02.2020
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic
- Retained existing clients and developed new accounts by extending high quality and efficient support service
Education
High school -
Winfree Charter Academy School
Grand Prairie, TX06.2015
Skills
- Strong organizational skills
- Time management skills
- Attention to Detail
- Risk Mitigation
- Professional and mature
- People skills
- Fluent in Spanish
- Active listening
- Computer Skills
- Multitasking Abilities
- Policy Adherence
- Loan processing knowledge
- Customer Service
- Information Verification
- Loan Submissions
- Data entry proficiency
Additional Information
Willing to travel anywhere in the DFW metroplex.
Timeline
Loan Documentation Processor
Wells Fargo Auto
10.2021 - Current
Bilingual Customer Service Representative
Wells Fargo Auto
02.2020 - 09.2021
Computer Operator
Vanguard Veterinary Associates
10.2019 - 02.2020
Certified Trainer\Crew Member
Raising Canes
07.2015 - 02.2020
High school -
Winfree Charter Academy School