Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Vollmer

Alexis Vollmer

Park City,MT

Summary

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Allstate
10.2024 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned company products and services to provide accurate information.
  • Supported team in managing high call volumes during peak hours.
  • Documented customer interactions in CRM system for future reference.
  • Collaborated with colleagues to enhance customer service processes.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Customer Service Executive

Farmers Insurance Exchange
09.2022 - 10.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Adapted quickly to new tools and systems for improved efficiency.

Teller

Yellowstone Bank
04.2020 - 09.2022
  • Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
  • Assisted customers in account inquiries, providing exceptional service and resolving issues promptly.
  • Trained new tellers on operational procedures and customer service standards to enhance team performance.
  • Monitored cash drawer for discrepancies, conducting audits to maintain accuracy and integrity of funds.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

No Degree - General Business

The University of Montana
Missoula, MT

Skills

  • Team collaboration
  • Customer relationship management
  • Complaint handling
  • Payment management
  • Customer retention
  • Remote office availability
  • CRM software
  • Email management
  • Customer outreach
  • Customer service
  • Computer skills
  • Problem-solving abilities

Timeline

Customer Service Executive

Allstate
10.2024 - Current

Customer Service Executive

Farmers Insurance Exchange
09.2022 - 10.2024

Teller

Yellowstone Bank
04.2020 - 09.2022

No Degree - General Business

The University of Montana

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