Alexis Wagner
Chula Vista,CA
Summary
Dynamic leader with a proven track record at The Reserve, enhancing team productivity and customer satisfaction through effective problem-solving and exceptional communication. Skilled in critical thinking and team development, excel in high-paced environments, driving growth and fostering a culture of accountability and cooperation. Achieved notable improvements in training programs and customer service metrics.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor of Operations
The Reserve
07.2020 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Peak Health Group
08.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized, maintained and updated information in computer databases.
Administrative Assistant
Rock Auto Group
04.2016 - 07.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
Education
Some College (No Degree) - Business And Marketing
Southwestern College
Chula Vista, CA 09.2015 - 05.2019
Skills
- Team Development
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Verbal/written communication
- Time Management
- Exceptional customer service
- Upselling
- Ability to work in a high paced environment
- Team Cooperation
Twitch Streamer
As a passionate female Twitch streamer part taking in multiple games but prioritize in Call of Duty, I have cultivated an engaging and interactive community through consistent streaming and a social media presence. With an emphasis on skillful gameplay, I provide entertaining, informative, and strategic insights into competitive multiplayer matches. My streams focus on fostering inclusivity within the gaming community, while building a loyal following through authenticity and regular engagement with viewers. In addition to managing a up-coming channel, I also collaborate with other streamers and actively enter in competitions, promote a positive, supportive environment for gamers of all skill levels.
Timeline
Supervisor of Operations
The Reserve
07.2020 - Current
Receptionist
Peak Health Group
08.2018 - 01.2020
Administrative Assistant
Rock Auto Group
04.2016 - 07.2018
Some College (No Degree) - Business And Marketing
Southwestern College
09.2015 - 05.2019