Alexis Walker
Sanibel,FL
Summary
Dynamic Dining Room Manager with proven expertise in delivering exceptional guest experiences and fostering team excellence. Skilled in conflict resolution, event planning, and staff training. Committed to creating a welcoming atmosphere that drives guest loyalty.
Overview
10
10
years of professional experience
Work History
Dining Room Manager
Captiva Island Yacht Club
2022.06 - Current
- Managed dining room operations, ensuring exceptional guest experiences and service quality.
- Coordinated with kitchen team to ensure timely food delivery and presentation standards.
- Made sure that all guests were satisfied with their experience in every possible way.
- Trained and mentored staff on hospitality standards and service protocols.
- Organized and executed several events throughout the year
- Maintained compliance with health and safety regulations within the dining area environment.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led planning, setup and takedown for special events.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
The Sandbar
2018.10 - 2022.06
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and retention.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Collaborated with kitchen staff to ensure timely order fulfillment and high-quality food presentation.
- Trained new servers on menu details, service protocols, and efficient workflow practices.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Paddler's Pub
2018.03 - 2018.09
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/ Bartender
Hired Hand Brewing
2016.11 - 2018.03
- Cultivated strong relationships with patrons, fostering a welcoming atmosphere and encouraging loyalty.
- Utilized point-of-sale systems for accurate order processing and financial reporting.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
No Degree - Child Development
University of Vermont
Burlington, VT6-pack Captain's Licesnse -
Mariner Learning System
Online2024-03
Professional Certificate in Pastry Arts - Pastry Arts
New England Culinary Institute
Montpelier2011-06
Skills
- Hospitality management
- Customer service
- Sanitation practices
- Operational leadership
- Reservation management
- Food safety
- Event planning
- Dining event coordination
- Promotional strategies
- Leadership
- Leadership skills
- Multitasking
- Dependability
- Attention to detail
- Reliability
- Effective communication
- Excellent communication
- Communication skills
- Teamwork
- Adaptability
Languages
French
Limited Working
Timeline
Dining Room Manager
Captiva Island Yacht Club
2022.06 - Current
Server
The Sandbar
2018.10 - 2022.06
Server
Paddler's Pub
2018.03 - 2018.09
Server/ Bartender
Hired Hand Brewing
2016.11 - 2018.03
No Degree - Child Development
University of Vermont
6-pack Captain's Licesnse -
Mariner Learning System
Professional Certificate in Pastry Arts - Pastry Arts
New England Culinary Institute