Alexis Waruingi
Blacklick,OH
Summary
Skilled in emergency response and relationship building, I excel in fast-paced environments, ensuring safety and delivering superior service. Expertise in staff management and incident reporting highlights my ability to lead and respond effectively.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Unit Clerk
Riverside Methodist Hospital
07.2024 - 11.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Manager
Macy's
06.2022 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Psychology
Columbus State Community College
Columbus, OHSkills
- Report writing
- Incident reporting
- Security guard license
- Detail-oriented
- Superior customer service
- Emergency response
- Relationship building and management
- Staff management
Languages
Swahili
Native or Bilingual
Timeline
Security Officer
Securitas Security Services USA
11.2024 - Current
Unit Clerk
Riverside Methodist Hospital
07.2024 - 11.2024
Manager
Macy's
06.2022 - 08.2024
Psychology
Columbus State Community College