Alexis Washigton
Forest Park,IL
Summary
Highly proficient at service, sales, and solution finding in dynamic work environments. Strong work ethic; business, supervision, and financial training. Proficient with Excel formulas, formatting, charting, and table use; Word, PowerPoint, and Access. Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance.
Overview
9
9
years of professional experience
Work History
Project Manager 3
Comcast
11.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- · Assisting with onboarding for new fiber PMs, providing best practices and techniques on time management and organization
- · Assist with meeting and/or exceeding monthly budget goals. Avg Connects 22.3, Avg ATTI 25, and AVG QA 98.3.
Project Manager 2
Comcast
03.2021 - 11.2022
- · Acts as primary contact for stakeholders to ensure on-time project completion to remain within budget and metrics.
- · Demonstrate the ability to research and critically think to maintain minimum risk.
- · Facilitate meetings with cross-functional teams and/or stakeholders to ensure that services are being delivered within SLA to ensure the budget is met.
- · Assist with meeting and/or exceeding monthly budget goals. Avg Connects 22.7, Avg ATTI 24, and AVG QA 99.58.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Project Manager
Comcast
03.2021 - 10.2021
- Successfully managed an average of 50 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Coord 2, Fulfillment (Quota)
Comcast
05.2019 - 03.2021
- Ran daily reports through TEM to assist cross-functional partners i.e., Routers, TechOps, and FTC, with techs daily schedule
- Prioritize and process ER, New Hire, Termination, and TEM tickets
- Use Excel spreadsheets to analyze and balance quota throughout the day to ensure techs are productive during their workday
- Run weekly Excel Macros to assist with forecasting MA quota two weeks in advance
- Ran Excel Macros every Thursday to assist leadership with Thursday’s quota calls reports that were sent out to divisional directors and field tech leadership
- Balance MA quota to ensure that ATTI (average time to install) and ATTR (average time to resolve) are within monthly metrics.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Commops 2, Fulfillment (Dispatch)
Comcast
06.2017 - 05.2019
- Oversee technician’s daily progress and adjust routes to best availability to company 98% met rate goal in best interest to maintain a good customer experience
- Multi-task through multiple systems while running daily reports to track technicians’ productivity
- Improve the customer experience by providing appointment management, i.e
- Reaching out to customer ensuring they are aware of technicians running late, provide estimate time of arrivals as well as assist with possible reschedules
- Communicate with field supervisors to help improve customer experience
- Route and manage technicians’ daily routes, by providing appropriate work based on availability and skillset with a focus on efficiency in efforts to maximize productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Commops 2, Fulfillment (Field Liaison)
Comcast
07.2015 - 06.2017
- Provide data entry and order modifications to accommodate customer
- Resolve issues regarding installation and service calls
- Compile data to identify opportunities for service improvements while creating reports via excel
- Utilize analytical thinking prior to recommending changes while also providing support to tech technicians.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Education
Bachelor of Science -
Eastern Illinois University
Charleston, Il01.2014
Skills
- Excel Formulas
- Time Management
- Data entry
- Risk Management
- Budgeting and forecasting
- Microsoft Office
- Conflict Management
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
Timeline
Project Manager 3
Comcast
11.2022 - Current
Project Manager
Comcast
03.2021 - 10.2021
Project Manager 2
Comcast
03.2021 - 11.2022
Coord 2, Fulfillment (Quota)
Comcast
05.2019 - 03.2021
Commops 2, Fulfillment (Dispatch)
Comcast
06.2017 - 05.2019
Commops 2, Fulfillment (Field Liaison)
Comcast
07.2015 - 06.2017
Bachelor of Science -
Eastern Illinois University