Alexis Weatherford
Allen,TX
Summary
I have a personal objective to obtain a career based on my ability, desires, and work ethic. I plan to demonstrate my skills to achieve professional and personal success. My goal is to incorporate my loyalty to community and passion for life in a manner that allows me to work within a field I enjoy. I have a sincere drive to establish a long-term career that I can retire from.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Navigator
Grace Ambulatory Surgery Center
Southlake, TX
06.2021 - Current
- Screened and scheduled new patients to assess candidacy for surgery or office visits. Assisted with insurance verification for potential and current patients to facilitate smooth billing processes. Maintained communication with patients post-surgery or appointments to address inquiries during their transition to established patient status.
Customer Care Representative
United Health Care
Durant, OK
09.2017 - 02.2021
- Assisted supervisors in managing team operations and project tasks. Supported team members in achieving project goals and deadlines. Collaborated with colleagues to enhance workflow efficiency.
- Managed customer care operations to enhance service quality and client satisfaction.
- Assisted sales team in achieving targets during initial year in role. Provided customer care for individuals aged 65 and over. Developed understanding of needs for advocates of older generation. Managed health insurance claims and addressed medical inquiries. Collaborated with medical professionals on behalf of advocates. Handled high-risk and repeat callers in supervisory capacity on occasion.
- Assisted customers by addressing inquiries and resolving issues effectively. Maintained professionalism while fostering personal connections to enhance customer satisfaction. Followed up on calls to ensure all member needs were addressed appropriately.
Assistant Manager
Cato Fashions
Durant, OK
07.2016 - 09.2017
- Oversaw team performance and facilitated collaboration to enhance productivity. Guided team members in executing tasks efficiently to meet project objectives. Fostered a positive work environment to promote team engagement and success.
- Led team in optimizing store layout to improve customer flow and sales. Developed training programs to enhance staff product knowledge and customer service skills. Collaborated with management to implement strategic sales initiatives.
- Oversaw daily store activities to enhance customer satisfaction and operational efficiency. Cultivated a positive team environment that contributed to improved service delivery. Achieved promotion to 2nd assistant manager within one month due to exceptional performance and leadership potential.
- Oversaw store operations by executing opening and closing procedures. Directed cash management processes, including bank deposits, while supervising a team of store associates. Held full accountability for cash drawer operations. Championed customer service excellence and set a standard for associates. Acquired comprehensive knowledge of business operations in a short timeframe and left to explore a new career path.
- Oversaw daily retail operations to enhance customer satisfaction and drive sales growth. Managed team performance to ensure alignment with company objectives. Developed training programs to elevate staff capabilities and service quality.
Education
High school diploma - undefined
Skills
- Oversaw daily operations and staff management as Assistant Manager
- Assisted customers in identifying additional products to enhance their purchases Supported sales team in promoting complementary items to increase overall sales Facilitated customer engagement to encourage repeat business
- Assisted healthcare professionals in collecting blood samples from patients Supported laboratory operations by preparing specimens for analysis Maintained cleanliness and organization of phlebotomy equipment
- Assisted in organizing and maintaining medical records for efficient retrieval Supported healthcare teams by ensuring accurate documentation of patient information Contributed to the management of patient data to enhance service delivery
- Managed medical scheduling operations to optimize patient flow and appointment efficiency
- Executed insurance verification processes to ensure accurate patient billing
- Leveraged advanced computer skills to enhance operational efficiency
- Oversaw childcare operations for nine years, ensuring a safe and nurturing environment
- Led customer service operations for eight years, ensuring high-quality support and satisfaction
Certification
Certified Phlebotomy Technician
Timeline
Patient Navigator
Grace Ambulatory Surgery Center
06.2021 - Current
Customer Care Representative
United Health Care
09.2017 - 02.2021
Assistant Manager
Cato Fashions
07.2016 - 09.2017