ALEXIS WELLS
Summary
Eager candidate with Tourism field and zoo experience and a strong interest in the developmental aspect of the Recreation and Tourism industry. Dedicated to being a learner and growing professional in the field.
Overview
5
5
years of professional experience
Work History
Programming and Social Media Intern
Palm Springs International Film Society
04.2023 - 08.2023
- Conducted daily updates to social media profiles to boost organization online presence (Over 500 Posts total)
- Conducted and spearheaded over 100 filmmaker interviews during festival
- Collaborated with other departments to execute event operations (Development, Guest Services, Events)
- Supervised photography and interviewees during festival
- Provided administrative support including data entry and research
Guest Services Associate
The Living Desert Zoo And Gardens
01.2022 - 08.2022
- Conducted admissions and membership transactions in person, through mail and over the phone
- Trained new staff on correct procedures, compliance requirements, and performance strategies at zoo attractions.
- Resolved daily guest concerns and challenges
- Provided support and guest service coverage during Glow in the Park event.
- Communicated with other departments to ensure guest satisfaction and maintain general zoo operations
- Supervised guest presence in Animal areas to ensure the safety of animals and guests.
Office Associate
Desert Champions LLC
11.2018 - 03.2019
- Processed ticketing transactions and sales during the BNP Paribas Open tennis tournament
- Provided customer services information regarding the tournament, facility, pricing, amenities etc
- Resolved guest concerns involving ticketing issues and refunds in person and over the phone
- Monitored and processed advanced ticket sales.
Education
Bachelor of Science - Tourism, Recreation And Hospitality Management
CALIFORNIA STATE UNIVERSITY - Northridge
12.2023
Skills
- Zoom/Google Meet
- Microsoft Word/Excel/Outlook
- Galaxy POS software
- Thorough knowledge of zoo grounds and information
- Excellent communicative skills
- Strong interpersonal skills
Timeline
Programming and Social Media Intern
Palm Springs International Film Society
04.2023 - 08.2023
Guest Services Associate
The Living Desert Zoo And Gardens
01.2022 - 08.2022
Office Associate
Desert Champions LLC
11.2018 - 03.2019
Bachelor of Science - Tourism, Recreation And Hospitality Management
CALIFORNIA STATE UNIVERSITY - Northridge
Similar Profiles
Marilyn SullivanMarilyn Sullivan
Volunteer Docent at Palm Springs Historical SocietyVolunteer Docent at Palm Springs Historical Society
MATTEO PARDIMATTEO PARDI
Secretary at MDC Film SocietySecretary at MDC Film Society
Jennifer SalinasJennifer Salinas
Resource Specialist at Agua Caliente Elementary/ Palm Springs School DistResource Specialist at Agua Caliente Elementary/ Palm Springs School Dist