Hi, I’m
Alexis Williams
Customer Service Representative
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
years of professional experience
2
years of post-secondary education
Work History
UPSHouston, TX
Night Sort Supervisor
08.2022 - 07.2023
Job overview
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
UPSHouston, TX
Dispatch Supervisor
10.2020 - 04.2022
Job overview
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Optimized routes through careful planning, realizing cost savings of $[Amount] for company.
UPSHouston, TX
Oms
09.2019 - 09.2020
Job overview
- Estimated project costs and identified scope of work and optimal schedules for each job function.
- Managed functional analysis and requirements allocation related to evaluating software specification compliance and determining required corrections to meet regulatory requirements.
- Applied engineering methods for sound product design to manage understandable execution of calculations and best practices.
- Formulated mathematical models or other methods of computer analysis to develop, evaluate or modify design according to customer engineering requirements.
AmazonHouston, TX
Team Member
05.2017 - 11.2019
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
Education
Houston Community CollegeHouston, TX
Associate of Science from Applied Science
05.2019 - 06.2021
Skills
Business planning
Timeline
Night Sort Supervisor
UPS
08.2022 - 07.2023
Dispatch Supervisor
UPS
10.2020 - 04.2022
Oms
UPS
09.2019 - 09.2020
Houston Community College
Associate of Science from Applied Science
05.2019 - 06.2021
Team Member
Amazon
05.2017 - 11.2019