Randy Heinze

Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and advising. Highly knowledgeable in latest information concerning repairs and maintenance. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in federal and state regulations and procedures. Personable and dedicated Customer Service Representative with extensive experience in truck sales and repair industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Licenses & Certifications

Advancements

Heavy Duty

CDL-A Endorsements-NPS

Engine Repair

Fire Captain/EMS

Owner and Operator of R&J Recovery

• Negotiated with vendors, saving company money annually.
• Created highly effective new program that significantly impacted efficiency and improved operations.