Alexis Williams
Garner,NC
Summary
Proven team player with a track record of enhancing customer satisfaction, demonstrated during my tenure at Domino's Pizza. Skilled in time management and customer service, I excel in fast-paced environments, ensuring timely and accurate deliveries. My ability to adapt and collaborate has consistently improved team efficiency and customer relations.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Domino's Pizza
02.2024 - 06.2024
- Delivered to customer doorsteps, business offices, and schools.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Airbnb Cleaner
Kayla's Touch LLC
07.2023 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Cashier
Donut Daily
10.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier and Make Line
Chipotle
10.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
Cleveland Draft House
11.2018 - 10.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Used cash registers and credit card machines to cash out customers.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Education
Associate of Science - Radiology
Wake Technical Community College
Raleigh, NC05.2026
High School Diploma -
Cleveland High School
Clayton, NC05.2021
Skills
Positive Attitude
Customer Service
Teamwork and Collaboration
Attention to Detail
Time Management
Dependable and reliable
Punctual and Reliable
Patience and Empathy
Phone Etiquette
Effective Multitasking
Safe Food Handling
Menu Memorization
Timeline
Delivery Driver
Domino's Pizza
02.2024 - 06.2024
Airbnb Cleaner
Kayla's Touch LLC
07.2023 - 01.2024
Cashier
Donut Daily
10.2021 - 07.2023
Cashier and Make Line
Chipotle
10.2020 - 10.2021
Hostess
Cleveland Draft House
11.2018 - 10.2020
Associate of Science - Radiology
Wake Technical Community College
High School Diploma -
Cleveland High School