Alexis Williams
PALM COAST,FL
Summary
High-achieving Store Manager offering an extensive background in customer service, team leadership/building, and sales. Self-directed and self-motivated team player capable of working well independently and on a team. I am reliable and punctual, possessing excellent work ethic with more than 8 years management experience.
Overview
11
11
years of professional experience
Work History
Multi-Store Manager
Sunglass Hut
Saint Augustine, FL
06.2022 - Current
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager I, II, and III
Sunglass Hut
Daytona Beach, FL
11.2018 - 06.2022
- Consistently deliver sales plan and company objectives.
- Develop the store’s strategic plan to achieve financial results.
- Drives sales by continually identifying opportunities to achieve both personal and store goals.
- Leads by example by coaching, developing, mentoring and inspiring the team to enhance store performance.
- Networks, recruits, hires to staffing needs, and trains using the onboarding tools provided.
- Creates an inspirational and motivating work environment.
- Managed a total of four different locations all increasing in volume upon every promotion.
- Seeks out opportunities for self-development as defined in an individual development plan.
Assistant Manager
Dominos Pizza
PALM COAST, FL
11.2013 - 11.2016
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Sales Supervisor
Sunglass Hut
Daytona Beach, FL
02.2016 - 10.2016
- Achieves/exceeds the individual Sales Plan.
- Partners with the Store Manager to continually coach and inspire the team to enhance store performance.
- Seeks out opportunities for self-development as defined in an individual development plan.
- Builds the Sunglass Hut brand by consistently executing the brand standards.
- Communicates information regarding promotions, contests, and incentives to the team.
- Provides ongoing coaching for all Associates to support growth and development.
Education
High School Diploma -
Flagler Palm Coast High School
2012
Skills
- Store operations
- Employee Scheduling
- Performance Analysis
- Teamwork and Collaboration
- Adaptability and Flexibility
- Effective Communication
- Decision-Making
- Relationship Building
- Recruitment and hiring
Accomplishments
- Achieved consistent 98/100 or above on NPS scores in all stores/positions.
- Achieved a 4.5/5 on most recent annual review.
- Qualified and got into EssilorLuxottica's LEAD program, a developmental program that is for top managers to further develop their competencies, skills, and capabilities. LEAD gives exposure to the companies senior leaders accross all EssilorLuxottica's brands.
Additional Information
Regional Payroll Captain:
- Track payroll on the regional level
- Identify payroll trends and patterns on the regional level
- Direct and coach peers on payroll and traffic patterns to create an effective schedule
- Mentor new managers on payroll and scheduling
Training Store Manager
- Trained externally hired managers
- Trained newly promoted managers
- Mentored new managers beyond the onboarding journey
Timeline
Multi-Store Manager
Sunglass Hut
06.2022 - Current
Store Manager I, II, and III
Sunglass Hut
11.2018 - 06.2022
Sales Supervisor
Sunglass Hut
02.2016 - 10.2016
Assistant Manager
Dominos Pizza
11.2013 - 11.2016
High School Diploma -
Flagler Palm Coast High School