Alexis Williams

Highly dedicated and certified Emergency Medical Technician with 3+ years of experience providing rapid, high quality, pre-hospital care in a high volume urban/regional environment. Skilled at managing 10-15 calls during a 12-13 hour shift. Skilled in patient charting and obtaining and documenting patient information. Skilled in communicating with patients, families and receiving individuals at the hospitals. Skilled in placing 12- leads for paramedics partners. Expertise in critical assessment, trauma assessment and basic life support.

Managed 20-30 employees. Curated a work schedule weekly. Solved all customer and employee problems that related to the front end. Responsible for stocking, ordering and maintaining the cleanliness of the front of the store.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed high-volume call queues, ensuring timely responses and issue resolution.
• Trained new team members on customer service protocols.