Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Willoughby

Norfolk,VA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

3
3
years of professional experience

Work History

Intake Coordinator/Practice Coordinator

Lifestance Health
05.2024 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.

Medical Office Coordinator

Mary Washington Healthcare
05.2023 - 05.2024
  • Experienced in creating referrals, checking insurance, and scheduling patients.
  • Increased office efficiency with effective management of medical records and documentation.
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.

Receptionist

European Wax Center
09.2022 - 08.2023
  • Welcomed customers with friendly greeting, answered general questions.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

Stafford Senior High School
Fredericksburg, VA
06.2019

Skills

  • Time Management
  • Office Equipment Operation
  • Verbal and Written Communication
  • Telephone Skills
  • Patient Information Collection
  • Appointment Booking

Timeline

Intake Coordinator/Practice Coordinator

Lifestance Health
05.2024 - Current

Medical Office Coordinator

Mary Washington Healthcare
05.2023 - 05.2024

Receptionist

European Wax Center
09.2022 - 08.2023

High School Diploma -

Stafford Senior High School

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