Alexis Wood
Lake Mary,FL
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at TopGolf by enhancing guest satisfaction and mentoring new hires, significantly boosting team productivity. My ability to manage multiple tasks simultaneously, coupled with a friendly and positive attitude, fostered a welcoming and efficient service environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
TopGolf
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Managed event logistics and operations.
Server
Olive Garden
09.2021 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Barista
Starbucks
05.2017 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Food Service Worker
Target
02.2021 - 10.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Science - Communications
University of Central Florida
Orlando, FL08.2024
Associate of Arts - Communications
Seminole State College of Florida
Sanford, FL08.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Excellent Communication
Certification
- Certified ACA, Adobe - April 2017
Timeline
Server
Olive Garden
09.2021 - Current
Server
TopGolf
08.2021 - Current
Food Service Worker
Target
02.2021 - 10.2021
Barista
Starbucks
05.2017 - 02.2021
Bachelor of Science - Communications
University of Central Florida
Associate of Arts - Communications
Seminole State College of Florida