Alexis Yanes
Houston,TX
Summary
Experienced Case Manager specializing in client assessment and service planning. Coordinates resources and monitors client progress to ensure effective support and communication among stakeholders. Facilitates collaboration between clients, families, and service providers to enhance care delivery. Manages high caseloads while maintaining quality of care and recommending optimal resources to support patient needs.
Overview
8
8
years of professional experience
Work History
Case Manager
Gallo Uwalaka
Houston, Texas
03.2023 - Current
- Managed client assessments to determine needs and develop appropriate service plans.
- Coordinated resources and services for clients to ensure comprehensive support.
- Facilitated communication between clients, families, and service providers for effective care.
- Maintained detailed case notes and documentation in compliance with organizational standards.
- Conducted regular follow-ups to monitor client progress and adjust plans as necessary.
- Coordinated communication between clients, attorneys, and insurance adjusters effectively.
- Reviewed medical records to assess injury claims and related expenses accurately.
- Prepared case summaries and legal documents for attorney review and filing processes.
- Assisted clients with understanding their rights and navigating the claims process.
- Monitored case progress and deadlines to ensure compliance with legal requirements.
- Organized meetings between clients and legal teams to discuss case strategies.
- Trained junior staff on case management procedures and client interaction best practices.
- Negotiated settlements with opposing counsel or insurance companies to ensure maximum compensation for clients.
- Provided guidance on how best to obtain medical care while preserving rights under workers' compensation laws.
- Collaborated with investigators, medical experts, and vocational rehabilitation specialists.
Legal Assistant
Gallo Uwalaka
Houston, Tx
03.2023 - Current
- Drafted and proofread legal correspondence and court filings.
- Conducted legal research to support ongoing cases and client inquiries.
- Managed attorney calendars, scheduling appointments and court dates.
- Organized legal documents for case preparation and client meetings.
- Communicated with clients to gather information and provide updates.
- Maintained case files, ensuring all documents were up-to-date and accessible.
- Coordinated with external vendors for document retrieval and service of process.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Filed clients' legal documents in relevant courts for processing.
Leasing Consultant
Beacon Lakes Apartments
Dickinson, Texas
03.2022 - 10.2022
- Assisted prospective tenants with property tours and rental applications.
- Responded to tenant inquiries and provided exceptional customer service.
- Managed leasing paperwork and maintained organized tenant files.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Coordinated open house events to showcase available apartments.
- Collaborated with maintenance staff to address tenant concerns promptly.
- Conducted market research on rental rates and local amenities.
- Developed promotional materials to attract new residents to the community.
Title Admin Clerk
Leasing Associates
Houston, Texas
07.2021 - 01.2022
- Processed vehicle titles and registrations accurately for clients.
- Maintained organized records of title documents and transactions.
- Communicated effectively with customers regarding title inquiries and issues.
- Reviewed and verified documentation for completeness and compliance.
- Ensured timely submission of title applications to state agencies.
- Utilized software systems for tracking title status and managing records.
- Assisted in training new employees on title processing procedures.
Administrative Assistant
Baywood Crossing Rehabilitation And Healthcare Center
Pasadena, Texas
06.2020 - 05.2021
- Coordinated patient scheduling and maintained accurate appointment records efficiently.
- Managed daily administrative tasks and supported healthcare staff at Baywood Crossing.
- Maintained communication between departments to facilitate smooth operations and patient care.
- Organized and updated patient files, ensuring confidentiality and data accuracy.
- Assisted with document preparation and ensured compliance with healthcare regulations.
- Handled incoming calls and addressed inquiries with professionalism and care.
- Supported staff training sessions by preparing materials and setting up meeting spaces.
Reception Manager
SureStay Plus Hotel By Best Western HOU Med Center
Houston, Texas
07.2019 - 04.2020
- Managed front desk operations to ensure efficient guest check-in and check-out.
- Handled guest inquiries and resolved issues promptly and professionally.
- Trained staff on customer service techniques and hotel policies.
- Developed and implemented front desk procedures to enhance efficiency.
- Coordinated room assignments and maintained accurate booking records.
- Oversaw daily cash handling procedures for front desk transactions.
Leasing Consultant
Ashmore Apartments
Pasadena, Texas
05.2018 - 06.2019
- Assisted prospective tenants with property tours and rental applications.
- Responded to tenant inquiries and provided exceptional customer service.
- Managed leasing paperwork and maintained organized tenant files.
- Coordinated open house events to showcase available apartments.
- Utilized property management software for tracking leases and maintenance requests.
- Collaborated with maintenance staff to address tenant concerns promptly.
- Conducted market research on rental rates and local amenities.
- Developed promotional materials to attract new residents to the community.
Education
High School Diploma -
Laporte High School
La Porte, TX05-2018
Skills
- Client assessment
- Service planning
- Critical thinking
- Progress monitoring
- Case documentation
- Discharge planning
- Patient management
- Resource management
- Medical records management
- Records management
- HIPAA compliance
- Performance tracking
- Communication skills
- Team collaboration
- Conflict resolution
- Staff development
- Time management
- Organization and time management
- Critical thinking
- Performance tracking
Timeline
Case Manager
Gallo Uwalaka
03.2023 - Current
Legal Assistant
Gallo Uwalaka
03.2023 - Current
Leasing Consultant
Beacon Lakes Apartments
03.2022 - 10.2022
Title Admin Clerk
Leasing Associates
07.2021 - 01.2022
Administrative Assistant
Baywood Crossing Rehabilitation And Healthcare Center
06.2020 - 05.2021
Reception Manager
SureStay Plus Hotel By Best Western HOU Med Center
07.2019 - 04.2020
Leasing Consultant
Ashmore Apartments
05.2018 - 06.2019
High School Diploma -
Laporte High School