Alexis Zamudio
Summary
I am an experienced employee with a strong background in customer interactions and service solutions. I am skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Learned to be an effective team collaborator, am adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I am also known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Front Desk Specialist
Holiday Inn Club Vacations
10.2022 - 02.2025
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Cashier
Brookshires
07.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Busser
Posados Cafe
08.2020 - 01.2021
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
General Studies Degree -
Tyler Junior College
Tyler, TX06-2025
High School Diploma -
Tyler High School
Tyler, TX06.2020
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Customer inquiries
- Phone etiquette
- Conflict resolution
- Professional appearance
- Hospitality services
- Teamwork and collaboration
Timeline
Front Desk Specialist
Holiday Inn Club Vacations
10.2022 - 02.2025
Cashier
Brookshires
07.2021 - 06.2022
Busser
Posados Cafe
08.2020 - 01.2021
General Studies Degree -
Tyler Junior College
High School Diploma -
Tyler High School
Similar Profiles
Jessica DixonJessica Dixon
Team Lead Manager at Holiday Inn Club Vacations Inc.Team Lead Manager at Holiday Inn Club Vacations Inc.
Ryleigh CorbinRyleigh Corbin
Wrangler at Holiday Inn Club Vacations Villages Resort Lake PalestineWrangler at Holiday Inn Club Vacations Villages Resort Lake Palestine
Carmelo SchelmetyCarmelo Schelmety
Sales Consultant at Holiday Inn Club Vacations at Orange Lake ResortSales Consultant at Holiday Inn Club Vacations at Orange Lake Resort
BRYAN MAINABRYAN MAINA
Sales Consultant at Holiday Inn Club VacationsSales Consultant at Holiday Inn Club Vacations
Amanda KatzAmanda Katz
Front Desk Specialist at Clarkson EyecareFront Desk Specialist at Clarkson Eyecare